Growth-Focused Desk-Based Account Manager

Discover; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

Sudlows, based at the head office in Manchester, is seeking a Desk-Based Account Manager to manage and develop an allocated portfolio of customers, build long-term relationships and identify revenue opportunities across existing accounts.

The role collaborates with Sales, Technical, Estimating and Operations teams to progress opportunities from enquiry through to order and support ongoing development of customer relationships.

Qualifications

• Experienced in managing and growing accounts in a B2B setting.
• Strong ability to build long-term customer relationships and identify opportunities.
• Proactive, organised and capable of cross-team collaboration.

Responsibilities

• Manage an allocated portfolio of existing customers and develop long-term commercial relationships.
• Act as a key point of contact for customers, ensuring a professional, responsive and consistent service.
• Develop a detailed understanding of customer requirements, business drivers and future project opportunities.
• Maintain regular contact with key customer stakeholders.
• Identify areas where Sudlows can provide additional services, solutions and expertise.
• Proactively manage customer queries and ensure issues are addressed promptly.
• Develop and maintain account plans for key customers.
• Identify, qualify and develop new opportunities within existing customer accounts.
• Proactively generate sales opportunities and manage quotations to order.
• Collaborate with Estimating and Technical teams to develop competitive proposals.

Skills

Account management

Business development

Customer relationships

Tools

CRM systems

Job description

Sudlows, based at the head office in Manchester, is seeking a Desk-Based Account Manager to manage and develop an allocated portfolio of customers, build long-term relationships and identify revenue opportunities across existing accounts.

The role collaborates with Sales, Technical, Estimating and Operations teams to progress opportunities from enquiry through to order and support ongoing development of customer relationships.