Growth-Focused Client Success Associate

Reachdesk

Greater London

Hybrid

GBP 30,000 - 42,000

Full time

9 days ago

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Benefits offered by this job

Stock options

Pension (NEST)

Private Medical Insurance

Flexible PTO

Job summary

Reachdesk, the global SaaS gifting platform, is seeking a Client Success Associate in London. You’ll start in an entry-level, commercially focused role supporting onboarding, managing a small portfolio, and helping clients set up Reachdesk for gifting and branded merchandise programs.

As you ramp, you’ll learn to sell gifting solutions, develop client strategies, and drive usage and spend with measurable ROI.

Qualifications

Recent graduate or early career with interest in SaaS and client success.
Strong communication and relationship-building abilities.
Proactive, organized, and capable of ownership in a fast-paced scale-up.
Commercial curiosity about usage, engagement, retention, and growth.

Responsibilities

Meet or exceed quarterly spending and usage targets across your portfolio.
Build relationships with Sales and Marketing to uncover opportunities and budgets.
Develop strategic roadmaps and advise on gifting strategies.
Lead conversations on gifting practices to increase spend and ROI.
Advise admins on platform use, automation, and campaign management.
Identify new use cases and international expansion within existing accounts.
Introduce new products and features to unlock client value.
Collaborate with Account Managers to win additional business.
Serve as the voice of the customer to improve the client experience.