Growth-Focused Client Services Manager (Hybrid)

Infopro Digital; Ellesmere Port; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Commission scheme

Hybrid working

Early finish Friday

Holiday entitlement 25-30 days

Birthday day off

Extra holidays

Volunteering days

Pension & Life Assurance

Career development & events

Job summary

Infopro Digital's Barbour ABI business in Ellesmere Port is recruiting a Client Services Account Manager on a permanent basis. You will own a defined portfolio, onboarding new clients and managing a 360-degree service schedule while seeking growth across Barbour ABI’s product suite.

You will build strong client relationships, meet monthly renewal targets, log activity in the CRM, and collaborate with teams to deliver timely product updates and excellent service.

Qualifications

• Experience in a similar Client Services / Account Management role.
• Excellent customer service skills and the ability to build strong and long lasting relationships with clients.
• Determined to exceed sales targets and objectives.
• Good objection handler.
• Self-motivated and determined.
• Excellent attention to detail.
• Excellent administrative skills.
• Strong planning, organisation and time management skills.
• Capable of working under pressure to tight deadlines.

Responsibilities

• Provide an unrivalled account management service to your allocated set of clients.
• Onboard new clients and manage a 360-degree client service schedule.
• Seek growth opportunities across Barbour ABI’s portfolio of products.
• Aim to secure renewals and meet monthly revenue targets on account renewals.
• Conduct regular meetings with clients on Teams for reviews and renewals.
• Log client interactions accurately on the CRM system.
• Communicate regular product updates to clients and collect feedback.

Skills

Account Management

Customer service

Relationship building

Negotiation

Time management

Tools

CRM software

Job description

Infopro Digital's Barbour ABI business in Ellesmere Port is recruiting a Client Services Account Manager on a permanent basis. You will own a defined portfolio, onboarding new clients and managing a 360-degree service schedule while seeking growth across Barbour ABI’s product suite.

You will build strong client relationships, meet monthly renewal targets, log activity in the CRM, and collaborate with teams to deliver timely product updates and excellent service.