B2B Strategic Account Manager - Growth & Relationships

Wallace Hind Selection LTD; England; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Uncapped commission

25 days annual leave plus bank hol

Health cash plan

Employee assistance programme

Life assurance

Workplace pension scheme

Eye care scheme

Free parking

Job summary

Wallace Hind Selection is seeking an Account Manager to build long-term client relationships, support contracted customers, and drive account growth. You will work with internal teams to ensure service delivery is high and SLA/KPI targets are met.

The role offers an office-based position in the UK with uncapped commission and a comprehensive benefits package, including pension, health plan and 25 days holiday.

Qualifications

• Experience in busy B2B sales, account management or customer engagement.
• Excellent customer service and relationship-building skills.
• Highly organised with strong time management and attention to detail.
• Clear written and verbal communication.

Responsibilities

• Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
• Conduct regular customer reviews and maintain relationships with key stakeholders
• Identify opportunities for account growth through upselling and cross-selling
• Coordinate customer requirements internally with sales, scheduling and operations
• Manage customer documentation, certification and training records
• Support contract renewals, pricing discussions and ongoing account development
• Resolve customer queries, complaints and escalations professionally
• Maintain accurate CRM records and support wider customer engagement initiatives

Skills

Account management

B2B sales

Customer engagement

Relationship building

Organised

Job description

Wallace Hind Selection is seeking an Account Manager to build long-term client relationships, support contracted customers, and drive account growth. You will work with internal teams to ensure service delivery is high and SLA/KPI targets are met.

The role offers an office-based position in the UK with uncapped commission and a comprehensive benefits package, including pension, health plan and 25 days holiday.