Groups Reservation - Central Office

Millennium Hotel and Resorts UK; Greater London; In loco; GBP 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly and quarterly financial Incent

Social Events, Wellbeing and Team

Training and development

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest-free Season Ticket LoanScheme

1 Volunteer Days per year (fully paid)

Complimentary meals prepared for you

Length of Service related holiday

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Descrizione del lavoro

Millennium Hotels is seeking a proactive reservations professional to join our London-based sales team. You will respond to meetings and events enquiries, convert opportunities, and work with on-property colleagues to deliver flawless events.

You will bring superb attention to detail, the ability to work quickly under pressure, and a genuine passion for hospitality and customer service. Experience with Delphi or Opera Cloud is advantageous.

Competenze

• Excellent attention to detail and accuracy in all bookings.
• Ability to work accurately at a fast pace with quick response times.
• Passion for hospitality and delivering industry-leading customer service by phone when possible.
• Proven sales hunger with conversion and upsell results.
• Experience as a reservations agent is advantageous.

Mansioni

• Respond to and convert meetings and events enquiries of all sizes.
• Ensure client events run smoothly by coordinating with on-property teams.
• Develop relationships and understand client requirements through conversations.

Conoscenze

Attention to detail

Fast-paced work

Customer service

Sales upselling

Can-do attitude

Reservation experience

Strumenti

Delphi

Opera Cloud

Descrizione del lavoro

Working on behalf of multiple hotels within the collection, you will join a small but sales hungry team to respond to and convert meetings and event enquiries of all sizes and type. You will work hard to ensure the client’s event is a success and every detail is accurate. You will work with on-property colleagues who will use your work to bring the event to life.

As a successful applicant you will bring the below skills to the team to ensure conversion success and profit focus.

Previous experience of Delphi and / or Opera Cloud would be advantageous.

We need someone with:

• Fantastic attention to detail
• The ability to work accurately at a fast pace – response times remain key
• A real passion for the hospitality industry and providing industry leading customer service – taking the time and effort to understand client requirements, by spending time chatting on the phone to them when possible.
• A sales hunger demonstrated through their conversion achievements and upsell results
• A ‘can do’ attitude with creative solutions offered to potential opportunities.
• Experience working as a reservation agent would be advantageous

If you work well within a team and take personal ownership of your business enquiries and conversion levels, we would be delighted to chat with you.

In return we offer:

• Monthly and quarterly financial incentives
• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.”

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry

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