Groups and Reservations Manager

Moxy Manchester City Hotel; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Marriott employee benefits

Dynamic work environment at Moxy Hotel

Job summary

Moxy Manchester City Hotel in Manchester is seeking a full-time on-site Reservations role. You will manage enquiries and bookings across direct, Marriott and agency channels, ensuring accurate rates, terms and guest profiles.

Collaborating with the General Manager, RMS, Sales and KE Hotels Sales, you will drive occupancy, handle group contracts, and coordinate with Front Office and Finance to deliver a seamless booking experience.

Qualifications

• Experience in hotel reservations and end-to-end group bookings.
• Supervisory or management experience desirable.
• Understanding of occupancy, ADR, RevPAR and forecasting.
• Familiar with Marriott RMS, MarRFP, MiNT and Lighthouse.

Responsibilities

• Manage enquiries and bookings across direct, Marriott and agency channels.
• Handle group enquiries, quotations, contracts and follow-up.
• Coordinate blocks, rooming lists, deposits and approvals.
• Review occupancy, ADR, RevPAR and pricing decisions.
• Maintain OPERA, MARSHA, EMPOWER systems and data integrity.
• Build booker and agency relationships supporting KE Hotels Sales.

Skills

Hotel reservations

Group bookings

OPERA PMS

Marriott systems

Negotiation

Customer relationships

Outlook & Excel

Tools

OPERA PMS

Marriott systems

Job description

Own individual reservationsand group accommodation at Moxy Manchester City, our leisure lifestyle hotel inSpinningfields. Working with the General Manager, Marriott RMS, Sales, Financeand the Crew, maximise room revenue and deliver a seamless booking experiencewith Moxy's friendly, confident personality. This is a full-time, on-site role.

Key Responsibilities

• Reservations: Manage enquiries and bookings acrossdirect, Marriott and agency channels, ensuring accurate rates, amendments,cancellations, guest profiles and booking terms. Follow up enquiries to convertbusiness and encourage repeat stays.
• Group Sales: Manage group enquiries,quotations, show-rounds, contracts and follow-up. Agree rates and terms within authority,working with the General Manager, RMS and Sales to secure profitable business.
• Group Delivery: Maintain blocks, booking links,rooming lists, pick-up and release dates; chase contracts, deposits andbalances. Coordinate arrival, breakfast, billing and special requests withFront Office, Housekeeping and Bar Moxy.
• Revenue and Inventory: Review pick-up,occupancy, ADR, RevPAR and market pricing with RMS. Support rate andavailability decisions, monitor group displacement and wash, flag oversellingrisks and check approved changes across channels.
• Systems: Keep OPERA and Marriott systems,including MARSHA and EMPOWER as applicable, accurate and aligned. Checksegmentation, arrivals and guarantees, resolving booking, inventory andinterface discrepancies with RMS or support teams.
• Accounts and Agencies: Build booker and agencyrelationships, supporting KE Hotels Sales with corporate RFPs, deadlines andnegotiated-rate loading. Check rate availability, monitor account productionand identify repeat business.
• Moxy and Manchester: Use local corporate,football, concert and seasonal demand to identify opportunities. Coordinateapproved packages with RMS, Operations and Marriott Digital Field Marketing,promote relevant extras and refer Bar Moxy events while managing linkedaccommodation.
• Reporting: Support revenue meetings, rollingforecasts, budgets and SSOT reporting with accurate pipeline, room-night, rateand cancellation data. Highlight demand changes, conversion risks and requiredactions.
• Financial Controls: Manage payment guarantees,deposits, routing and billing; apply cancellation and no-show terms and obtainapproval for exceptions. Validate agency commissions and resolve invoice,balance and payment queries with KE Hotels Finance.
• Crew and Guests: Coach colleagues and maintainprocedures. Provide accurate hotel and Bonvoy information, clear handovers andprompt complaint resolution; support relocations with the duty team and protectguest and payment information.

Qualifications and Skills

• Hotelreservations and end-to-end group booking experience; supervisory or managementexperience desirable.
• Commercialunderstanding of occupancy, ADR, RevPAR, forecasting, group displacement anddistribution costs.
• OPERAor comparable PMS experience; Marriott systems, MarRFP, MiNT and Lighthouseknowledge desirable.
• Strongenquiry conversion, negotiation, show-round and relationship-building skills.
• Excellentaccuracy and organisation across contracts, rooming lists, payments anddeadlines.
• Clearcommunication, guest-service and coaching skills, working effectively acrossteams.
• Confidentwith Outlook and Excel, guest confidentiality and secure payment procedures.
• Interestin Manchester's corporate and leisure markets, with a flexible, hands-onapproach.

Personal Attributes

• Approachableand confident, with Moxy personality and professionalism.
• Proactive,commercially curious and accountable for follow-through.
• Calmand collaborative, balancing guest experience with commercial priorities.

Benefits

• Competitive salary and benefits package.
• Access to Marriott International employeebenefits, including discounts on accommodations and dining.
• A fun, dynamic work environment at MoxyHotel Manchester.

MORE INFORMATION

KE Hotels are a small, independent hotel owner and operator with nineproperties in the UK. Our focus is on high quality, mixed-use services andexcellent levels of customer satisfaction. Our hotels operate under the world'sleading names in travel including Marriott, Hilton and IHG.

MOXY Hotels is Marriott's youngest brand, which opened the first hotelin Milan, Italy, September 2014. MOXY HOTELS are designed to capture therapidly emerging next-generation traveller. The brand combines contemporary,stylish design, approachable service, latest technology and, most importantly,an affordable price. It's the new way of travelling!

Compensation: Competitive salary