Crew Leader (Duty Manager) - Moxy Southampton

Hotel Co 51 UK; Southampton; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted staff room rates

Discount on Food & Beverages

Enhanced parental pay

Pension scheme

Twenty eight holidays

Job summary

Hotel Co 51 UK's Moxy Southampton is seeking a proactive Crew Leader (Duty Manager) to lead a fast-paced hotel team on a full-time contract. The role involves guest service, check-in/out via the Moxy process, and overseeing F&B operations, billing, and BOH organization.

Applicants should be high-energy, enjoy guest interaction, communicate clearly in English, and work well under pressure. Marriott Bonvoy benefits and discounted staff room rates are included.

Qualifications

• Experience in the service industry.
• Fluent in English with clear communication.
• Ability to manage a team and guest experience under pace.

Responsibilities

• Help guests and create positive experiences.
• Manage hotel room inventory and check-in/out.
• Operate F&B outlets as per Moxy standards.
• Manage bills and payments.
• Prepare food, clean, stock BOH areas and take deliveries.
• Follow food safety, licensing and health and safety policies.
• Support other Crew Members.
• Promote Marriott Bonvoy loyalty program.

Skills

Customer service

Communication

Team player

Multi-tasking

Energetic personality

Tools

Opera

Micros

Job description

Crew Leader (Duty Manager) - Moxy Southampton

This position is based on a full time contract. Gross Salary: £32385 per year

Confident communicator comfortable in a fast-paced service focused role.

Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.

Main Tasks and responsibilities

• Helping guests and creating positive experiences
• Manage hotel room inventory and checking guests in/out the Moxy way
• Operate Food & Beverage outlets the Moxy way
• Manage all bills and payments correctly
• Prepare food, clean, tidy, restock, take deliveries and organize BOH areas
• Follow all food safety, licensing and health and safety policies to work safely
• Supporting other Crew Members
• Promote and support the Moxy brand and the Marriott Bonvoy loyalty program

We're looking for someone with Moxie, which is all of these things:

• Have high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multi tasker who can balance hard work with great service
• Know being relaxed isn't the same as being lazy
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems Opera and Micros
• Knowledge of F&B operations
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

*a personality assessment can be part of the recruitment process*

Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company's pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

MOXY Hotels
Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all - forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.

Marriott International, Inc.
(NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.