Group Tour Planner & Client Experience Lead

Phoenix Recruitment Limited; England; On-site; GBP 23,000 - 32,000; Full time

Job summary

Phoenix Recruitment Limited is seeking a dedicated travel coordinator to manage quotations, reservations, and client liaison. You will load bookings, liaise with agents, arrange Meet and Greets, and ensure supplier confirmations with precise documentation.

Responsibilities include handling payments, maintaining client communications, and coordinating guides, while upholding confidentiality and high service standards. Experience in inbound tourism and TourPlan is preferred.

Qualifications

• Matric / Grade 12
• Inbound Tourism industry experience
• Experience in quoting ad hoc groups and incentives groups
• Tourplan knowledge and execution
• Strong product knowledge

Responsibilities

• Handle duties across quotations, reservations and client liaison
• Prepare accurate travel quotes in Excel within required turnaround time
• Manage client files, bookings, and payments with suppliers
• Coordinate tour guides and ensure briefing on client requirements
• Maintain client communication before, during and after travel
• Process payments and address account queries in collaboration with Finance
• Ensure timely documentation and reporting of variances and reconciliations
• Foster strong relationships with clients, agents and suppliers
• Support team with flexible hours and collaboration
• Pursue ongoing product and destination knowledge through training

Skills

Client liaison

Quoting

Reservations management

Negotiation

Communication

Attention to detail

Tools

TourPlan knowledge

Job description

Phoenix Recruitment Limited is seeking a dedicated travel coordinator to manage quotations, reservations, and client liaison. You will load bookings, liaise with agents, arrange Meet and Greets, and ensure supplier confirmations with precise documentation.

Responsibilities include handling payments, maintaining client communications, and coordinating guides, while upholding confidentiality and high service standards. Experience in inbound tourism and TourPlan is preferred.