Group Protection Claims Advisor

Legal & General; England; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Annual bonus plan

Share schemes

Pension contribution

Life assurance

Healthcare plan

Holiday entitlement (25+ days)

Family leave

Electric car scheme

Staff discounts

Job summary

Legal & General (L&G) is seeking an experienced Claims Assessor to join the Group Protection Claims team in the UK. You will assess, triage and decide on claims with fairness and accuracy, supporting customers at important moments.

The role offers up to £42,000 depending on experience, with opportunities to manage end-to-end claims, build relationships with IFAs and employers, and contribute to proactive service delivery and regulatory compliance.

Qualifications

• Strong analytical skills and ability to make balanced decisions.
• Excellent communication skills, both written and verbal.
• Ability to build relationships with customers and stakeholders.
• Good understanding of customer needs and delivering fair outcomes.
• Strong attention to detail and ability to manage workloads effectively.
• Awareness of regulatory requirements and data protection.
• Interest in developing knowledge of Group Protection products and claims.

Responsibilities

• Assessing and triaging new Group Protection claims and identifying required evidence.
• Managing claims end to end, making fair and accurate decisions on liability.
• Authorising and processing claim payments within agreed authority levels.
• Building and maintaining relationships with IFAs, employers and stakeholders.
• Reviewing medical evidence and determining next steps in the claims process.
• Supporting rehabilitation and return‑to‑work solutions where appropriate.
• Using data and insight to support portfolio management and identify trends.
• Ensuring service delivery meets quality, regulatory and customer expectations.

Skills

Analytical skills

Communication skills

Relationship building

Customer needs understanding

Attention to detail

Regulatory awareness

Knowledge of Group Protection

Job description

Legal & General (L&G) is seeking an experienced Claims Assessor to join the Group Protection Claims team in the UK. You will assess, triage and decide on claims with fairness and accuracy, supporting customers at important moments.

The role offers up to £42,000 depending on experience, with opportunities to manage end-to-end claims, build relationships with IFAs and employers, and contribute to proactive service delivery and regulatory compliance.