Assistant General Manager

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Private health care

Eyecare vouchers

Merlin discount

Accor hotels discount

Complimentary stays in UK hotels

Training & development

Additional holidays with service

Employee advisory service

Job summary

ibis London Blackfriars, located in central London, seeks an experienced Assistant General Manager to lead daily hotel operations and drive guest satisfaction. You will work closely with the General Manager and mentor teams across departments to deliver outstanding service and strong commercial results.

The role requires hands-on leadership, a passion for hospitality and the flexibility to support the hotel’s dynamic needs in a branded environment.

Qualifications

• Previous hotel management experience, ideally within a branded hotel environment.
• Strong leadership, communication and organisational skills.
• Commercially aware with a hands-on approach to operations.
• Passionate about hospitality, guest experience and team development.
• Able to thrive in a fast-paced environment and lead by example.
• Geographically mobile and looking to become a future General Manager within our Hotel group.

Responsibilities

• Support the General Manager in leading all hotel operations.
• Drive exceptional guest satisfaction and service standards across all departments.
• Act as the senior leader in the absence of the General Manager.
• Coach and develop teams to achieve their full potential.
• Support budgeting, cost control and revenue performance objectives.
• Ensure compliance with brand standards, health & safety and company policies.
• Monitor guest feedback and implement continuous improvement initiatives.

Skills

Hotel management

Leadership

Communication

Organisational skills

Job description

Company Description

"Why work for ibis London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

"Why work for ibis London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We're looking for an experienced and passionate hospitality leader to join ibis London Blackfriars as our Assistant General Manager. Located in the heart of London's vibrant South Bank, our hotel offers 297 bedrooms, Charlie's Corner restaurant and bar, a great location within walking distance of major transport links and some of London's popular attractions. Working closely with the General Manager, you will support the successful day-to-day operation of the hotel, ensuring exceptional guest experiences, strong commercial performance and a positive team culture.

Key Responsibilities

• Support the General Manager in leading all hotel operations
• Drive exceptional guest satisfaction and service standards across all departments
• Act as the senior leader in the absence of the General Manager
• Coach and develop teams to achieve their full potential
• Support budgeting, cost control and revenue performance objectives
• Ensure compliance with brand standards, health & safety and company policies
• Monitor guest feedback and implement continuous improvement initiatives

Qualifications

About You

• Previous hotel management experience, ideally within a branded hotel environment
• Strong leadership, communication and organisational skills
• Commercially aware with a hands-on approach to operations
• Passionate about hospitality, guest experience and team development
• Able to thrive in a fast-paced environment and lead by example
• Geographically mobile and looking to become a future General Manager within our Hotel group

Additional Information

Benefits

• Up to 10% annual bonus
• Private Health Care Scheme
• Eyecare Vouchers
• Merlin Discount
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Employee Advisory Service

Please note - to be considered for this position, you must already have full working rights in the UK.