Group Operations Leader for Hotel Excellence

Eclipse Hotels Group; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discounted room rates at over 5,000 I

Employee Assistance and Welfare

Healthcare support (Simplyhealth)

Life insurance from day one

Retail discounts

Complimentary meals on duty

Employee of the Month/Year awards

Recommend a Friend scheme

Training and development opportunities

Job summary

Eclipse Hotels Group in London is seeking a Group Operations Support Manager to drive guest experience, people development and commercial performance across our hotel portfolio. You will lead hotel teams, manage revenue and costs, and collaborate with Head Office to implement performance improvements.

You will help attract, recruit, develop and retain talent, ensuring brand standards are met and guest satisfaction remains high across all properties.

Qualifications

• Experience as General Manager or Deputy Hotel Manager in a branded hotel.
• Understanding of front office, F&B, finance, revenue and HR.
• Knowledge of food safety and health & safety standards.
• Experience delivering training and maintaining training records.
• Proactive, enthusiastic leadership under pressure.
• Ability to build relationships with guests and colleagues.
• Excellent communication, organisational and administrative skills.
• Proficiency in MS Word, Excel and PowerPoint.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Overseeing hotel operations, including revenue, finance and human resources, to maintain high service standards and achieve business objectives.
• Driving sales, revenue and profitability while regularly reviewing labour costs and other operating expenses.
• Supporting all hotel departments to meet or exceed brand standards.
• Working closely with brand partners and Head Office to review performance and put effective action plans in place.
• Helping teams attract, recruit, develop and retain talented people.
• Identifying training needs and supporting the delivery of training that builds skills and confidence.
• Keeping the Company Director and Head Office teams informed of operational issues.

Skills

Leadership

People management

Communication

Organisational skills

Attention to detail

Microsoft Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

Eclipse Hotels Group in London is seeking a Group Operations Support Manager to drive guest experience, people development and commercial performance across our hotel portfolio. You will lead hotel teams, manage revenue and costs, and collaborate with Head Office to implement performance improvements.

You will help attract, recruit, develop and retain talent, ensuring brand standards are met and guest satisfaction remains high across all properties.