Group IT & Systems Control Manager

Deerfoot IT Resources Limited; West Midlands; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

20 days' holiday plus bank holidays

3% pension contribution on qualifying

Direct line to CFO and influence over全

Job summary

Deerfoot IT Resources Limited seeks a Group IT & Systems Control Manager to oversee IT across a growing care group. Based in Leicestershire with monthly site visits, offering £50,000–£60,000 plus benefits.

This is not a helpdesk role; you will act as the intelligent client to an outsourced provider, tightening access and cyber controls as IT use expands across homes. You will shape future IT strategy, drive AI-enabled improvements, and ensure governance, licensing, and cost control across

Qualifications

• Experience managing outsourced IT suppliers and holding them to SLAs.
• Strong Microsoft 365 knowledge, including administration and user access governance.
• Experience with finance systems and understanding segregation of duties.
• Ability to interpret vulnerability reports and drive cyber remediation.
• Commercial awareness to challenge suppliers and identify cost savings.

Responsibilities

• Manage outsourced IT provider against SLAs and challenge tickets.
• Own user access and systems control across Microsoft 365 and VoIP systems, including 2FA.
• Administer core platforms and manage licensing and SaaS spend for cost savings.
• Perform structured monthly IT health checks at each site, covering connectivity and infrastructure.
• Lead cyber risk and resilience activities and drive remediation through the provider.
• Oversee IT governance and compliance and explain IT to non-technical staff.

Skills

Supplier management

MS 365 admin

Vulnerability reports

Cost optimisation

IT governance

Tools

Microsoft 365

VoIP system

2FA

SaaS licensing

Job description

Group IT & Systems Control Manager

Microsoft 365 / Supplier Management / Cyber Security / IT Governance

Leicestershire - Multi-site with monthly site visits

£50,000 - £60,000 + Benefits

Are you the person who makes sure an outsourced IT provider actually fixes the problem, rather than just closing the ticket? This Group IT & Systems Control Manager role puts you in control of IT across a growing care group, based in Leicestershire with monthly visits to homes in the West Midlands and Welsh borders, paying £50,000 - £60,000 depending on experience.

It's the first in-house IT role, reporting to the CFO. This is not a helpdesk job: you'll be the intelligent client to the outsourced provider, tightening access and cyber controls and keeping licence costs in check as IT use grows across the homes.

There's room to shape what comes next too, including where AI could genuinely help.

What You'll Be Doing

• Managing the outsourced IT provider against SLAs, challenging tickets closed before they're fixed and spotting recurring weaknesses early
• Owning user access and systems control across Microsoft 365, the VoIP telephone system and other platforms, including 2FA
• Administering core platforms such as Microsoft 365 and managing licence and SaaS spend to find real cost savings
• Carrying out structured monthly IT health checks at each home, covering connectivity, Wi‑Fi and site infrastructure
• Leading on cyber risk and resilience, interpreting vulnerability reports and driving remediation through the provider
• Overseeing IT governance and compliance, and explaining IT clearly to care staff who don't use computers every day

What You'll Bring

• Experience managing outsourced IT suppliers and holding them to SLAs
• Strong Microsoft 365 knowledge, including administration and user access governance
• Experience of finance systems and a solid understanding of segregation of duties
• The ability to interpret vulnerability reports and manage cyber remediation
• Commercial awareness, with the confidence to challenge suppliers and identify cost savings
• Desirable: multi-site IT experience, identity and access management including 2FA, SaaS licence management, experience supporting non-technical users, an interest in practical uses of AI

What's On Offer

£50,000 - £60,000 depending on experience

• 20 days' holiday plus bank holidays
• 3% pension contribution on qualifying earnings
• A direct line to the CFO and real influence over how IT is run across the group

Please note: this role involves regular travel to every site, and it is a control-focused management role rather than a helpdesk technician role.

This role may suit candidates who have held roles including: IT Manager, IT Service Delivery Manager, IT Operations Manager, IT Supplier Manager, IT Governance Manager, IT Systems Manager, Infrastructure Manager