Group Insurance Administrator — Remote & Growth‑Oriented

Yu Life Ltd; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Share options

Life assurance (6x)

Private medical insurance

Health cash plan

Income protection

Pension contribution

Annual leave 25 days

Remote working package

Hybrid office (Moorgate/Old Street)

Job summary

YuLife Ltd is seeking a proactive insurance administrator to manage day-to-day insurance and YuLife policies for a portfolio of clients. You will support Sales Teams, Advisers, and direct clients with insurance queries and administrative tasks, including anniversary data, invoices, and policy schedules.

The ideal candidate will have Group Risk/Healthcare administration experience, strong communication, attention to detail, and proficiency with Excel.

Qualifications

• Minimum of 1 year Group Risk administration and/or Healthcare administration experience.
• GR1 or IF7 (or a desire to work towards)
• A high level of written and verbal communication
• Excellent attention to detail
• Love working with Excel
• Aptitude for working with multiple technologies including AI
• Demonstrate the desire to deliver the best possible customer experience, on a right first-time basis
• Ability to work under pressure, understanding the peaks of Group Risk and Healthcare/Dental business
• Demonstrate the ability to adopt change to improve process, efficiency and service
• Happy to work with customers from a variety of backgrounds and positions
• Ability to convey complex information to customers with various levels of understanding, whilst maintaining technical integrity

Responsibilities

• A mixture of ongoing insurance and YuLife policy administration and support of a portfolio of clients
• Support YuLife Sales Teams, Customer Success Account Management team, Advisers, and direct Clients for all ongoing insurance queries and administration related to your client
• Requesting anniversary data, reviewing and sending out invoices
• Preparing anniversary accounts: review, manipulation and formatting of anniversary data where necessary,
• Reviewing and issuing of policy schedules,
• Ensuring the Client/Adviser is kept informed of the progress of the journey,
• Participate in customer account management meetings (on and off-site) as appropriate
• Assisting clients/ intermediaries with ad-hoc insurance queries

Skills

Group Risk Admin

Healthcare Admin

GR1 or IF7

Communication

Attention to detail

Excel

AI

Customer experience

Resilience under pressure

Change management

Diverse customer base

Tools

AI Tools

Job description

YuLife Ltd is seeking a proactive insurance administrator to manage day-to-day insurance and YuLife policies for a portfolio of clients. You will support Sales Teams, Advisers, and direct clients with insurance queries and administrative tasks, including anniversary data, invoices, and policy schedules.

The ideal candidate will have Group Risk/Healthcare administration experience, strong communication, attention to detail, and proficiency with Excel.