Group Insurance Admin - Remote, Flexible & Impactful

YuLife; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

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6x life assurance

Private Medical Insurance

Health Cash Plan

Income protection

Pension via salary sacrifice

25 days Annual Leave + Birthday

Remote working package

Hybrid office between Moorgate & Old

Job summary

YuLife is seeking an articulate insurance administration professional to manage day-to-day policy administration and support a portfolio of clients. You will liaise with Sales, Customer Success, Advisers, and clients on ongoing insurance queries and invoices, ensuring timely, accurate processing and clear communication.

Ideal candidates will have 1 year+ in Group Risk/Healthcare administration, strong Excel skills, and the ability to handle multiple technologies, including AI, with a focus on

Qualifications

• Minimum of 1 year Group Risk administration and/or Healthcare administration with demonstrated technical ability in Group Life, Group Critical Illness, Group Income Protection and/or Healthcare and Dental products.
• GR1 or IF7 (or a desire to work towards)
• A high level of written and verbal communication
• Excellent attention to detail
• Love working with Excel
• Aptitude for working with multiple technologies including AI
• Demonstrate the desire to deliver the best possible customer experience, on a right first-time basis
• Ability to work under pressure, understanding the peaks of Group Risk and Healthcare/Dental business
• Demonstrate the ability to adopt change to improve process, efficiency and service
• Happy to work with customers from a variety of backgrounds and positions
• Ability to convey complex information to customers with various levels of understanding, whilst maintaining technical integrity

Responsibilities

• A mixture of ongoing insurance and YuLife policy administration and support of a portfolio of clients
• Support YuLife Sales Teams, Customer Success Account Management team, Advisers, and direct Clients for all ongoing insurance queries and administration related to your client
• Requesting anniversary data, reviewing and sending out invoices
• Preparing anniversary accounts: review, manipulation and formatting of anniversary data where necessary
• Reviewing and issuing of policy schedules
• Ensuring the Client/Adviser is kept informed of the progress of the journey
• Participate in customer account management meetings (on and off-site) as appropriate
• Assisting clients/intermediaries with ad-hoc insurance queries

Skills

Group Risk administration

Healthcare administration

Excel

Written & verbal communication

Customer experience

Attention to detail

AI technologies

Tools

AI tools

Job description

YuLife is seeking an articulate insurance administration professional to manage day-to-day policy administration and support a portfolio of clients. You will liaise with Sales, Customer Success, Advisers, and clients on ongoing insurance queries and invoices, ensuring timely, accurate processing and clear communication.

Ideal candidates will have 1 year+ in Group Risk/Healthcare administration, strong Excel skills, and the ability to handle multiple technologies, including AI, with a focus on