Insurance Administrator

YuLife; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Share options

6x life assurance

Private Medical Insurance

Health Cash Plan

Income protection

Pension via salary sacrifice

25 days Annual Leave + Birthday

Remote working package

Hybrid office between Moorgate & Old

Job summary

YuLife is seeking an articulate insurance administration professional to manage day-to-day policy administration and support a portfolio of clients. You will liaise with Sales, Customer Success, Advisers, and clients on ongoing insurance queries and invoices, ensuring timely, accurate processing and clear communication.

Ideal candidates will have 1 year+ in Group Risk/Healthcare administration, strong Excel skills, and the ability to handle multiple technologies, including AI, with a focus on

Qualifications

• Minimum of 1 year Group Risk administration and/or Healthcare administration with demonstrated technical ability in Group Life, Group Critical Illness, Group Income Protection and/or Healthcare and Dental products.
• GR1 or IF7 (or a desire to work towards)
• A high level of written and verbal communication
• Excellent attention to detail
• Love working with Excel
• Aptitude for working with multiple technologies including AI
• Demonstrate the desire to deliver the best possible customer experience, on a right first-time basis
• Ability to work under pressure, understanding the peaks of Group Risk and Healthcare/Dental business
• Demonstrate the ability to adopt change to improve process, efficiency and service
• Happy to work with customers from a variety of backgrounds and positions
• Ability to convey complex information to customers with various levels of understanding, whilst maintaining technical integrity

Responsibilities

• A mixture of ongoing insurance and YuLife policy administration and support of a portfolio of clients
• Support YuLife Sales Teams, Customer Success Account Management team, Advisers, and direct Clients for all ongoing insurance queries and administration related to your client
• Requesting anniversary data, reviewing and sending out invoices
• Preparing anniversary accounts: review, manipulation and formatting of anniversary data where necessary
• Reviewing and issuing of policy schedules
• Ensuring the Client/Adviser is kept informed of the progress of the journey
• Participate in customer account management meetings (on and off-site) as appropriate
• Assisting clients/intermediaries with ad-hoc insurance queries

Skills

Group Risk administration

Healthcare administration

Excel

Written & verbal communication

Customer experience

Attention to detail

AI technologies

Tools

AI tools

Job description

About us:
YuLife is a tech driven insurance company on a mission to transform insurance into a force for good. We work with employers and insurer partners to deliver group insurance products that people actually engage with, helping shift the industry from claims led to prevention focused outcomes.
Our model combines insurance, technology, and behavioural science to create hyper engaging insurance experiences. Through our award winning platform, employees interact with their insurance every day, building healthier habits while staying protected. This engagement benefits everyone involved. Individuals are more proactive about their health, employers see stronger engagement and retention, and insurers benefit from improved risk profiles over time.
At YuLife, we are building a game changing insurance business with a clear commercial edge and a strong sense of purpose. Our culture reflects that ambition. We are a people first, values led company that believes great products are built by teams who feel trusted, supported, and inspired by the mission they are working on.
If you want to help reinvent a global industry, work on products with real world impact, and build alongside smart, kind, driven people, YuLife is a place where you can do meaningful work and grow with the business.

The role:

The day-to-day management of insurance and our own policies written through YuLife, ensuring all clients, intermediaries and internal customers are provided with a personable, first class customer service.

Day to day responsibilities include, but are not limited to:

• A mixture of ongoing insurance and YuLife policy administration and support of a portfolio of clients
• Support YuLife Sales Teams, Customer Success Account Management team, Advisers, and direct Clients for all ongoing insurance queries and administration related to your client
• Requesting anniversary data, reviewing and sending out invoices
• Preparing anniversary accounts: review, manipulation and formatting of anniversary data where necessary,
• Reviewing and issuing of policy schedules,
• Ensuring the Client/Adviser is kept informed of the progress of the journey,
• Participate in customer account management meetings (on and off-site) as appropriate
• Assisting clients/ intermediaries with ad-hoc insurance queries

The ideal candidate will have:

• Minimum of 1 years Group Risk administration and/or Healthcare administration with demonstrated technical ability in Group Life, Group Critical Illness, Group Income Protection and/or Healthcare and Dental products
• GR1 or IF7 (or a desire to work towards)
• A high level of written and verbal communication
• Excellent attention to detail
• Love working with Excel
• Aptitude for working with multiple technologies including AI
• Demonstrate the desire to deliver the best possible customer experience, on a right first-time basis
• Ability to work under pressure, understanding the peaks of Group Risk and Healthcare/Dental business
• Demonstrate the ability to adopt change to improve process, efficiency and service
• Happy to work with customers from a variety of backgrounds and positions
• Ability to convey complex information to customers with various levels of understanding, whilst maintaining technical integrity

What you’ll get:

We like to give more than we take so here are some of our benefits:

• Competitive base salary
• Potential to earn share options
• 6x salary life assurance
• Private Medical Insurance via Bupa
• Health Cash Plan via Medicash
• Income protection
• 3% company contribution to pension via salary sacrifice scheme
• 25 days Annual Leave + 1 Love being Yu (e.g your birthday, moving house anything else that is for Yu!)

Additional Perks:

• Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Meditopia and Fiit)
• £20 per month to a "be your best Yu" budget
• Unlimited Monthly professional coaching with More Happi
• OnHand Volunteering app
• Financial coaching with Octopus Money
• Generous parental leave
• Remote working package; includes laptop, desk, chair etc.
• Flexible and hybrid working with a lovely office between Moorgate & Old Street

Our framework and principles around hybrid working at YuLife.

Here at YuLife our values encompasses Love Being Yu and as a result we’re committed to diversity and inclusion. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, disability or any other protected class.

Read what one of our key investors has to say about our culture

At YuLife we turn financial products into a force for good and help companies empower their employees to be healthier and happier in mind and body.