Group Exercise Ops Assistant — Member Experience

Third Space; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Paid holiday

Sick pay

Third Space membership

Discounts on in-house products

Career development

Job summary

Third Space in London is seeking a Group Exercise Operations Assistant to support the Group Exercise Manager and deliver exceptional member experiences across our classes. You will help maintain high class standards, assist instructors, and ensure a welcoming environment for members.

With a passion for Group Exercise and strong organisation, you’ll develop toward a Group Exercise Management role while contributing to a premium club experience at Third Space.

Qualifications

• Experience delivering group exercise or fitness classes with a focus on member experience.
• Excellent communication skills with face-to-face, phone and email.
• Strong organisational skills and ability to manage varied workloads.

Responsibilities

• Deliver exceptional Group Exercise experiences by supporting instructors and maintaining high class standards.
• Build relationships with members and instructors, acting as a key contact and addressing feedback.
• Drive class performance by monitoring attendance and supporting instructor success.
• Collaborate with fitness, sales and operations to ensure a premium member experience across the club.
• Plan and deliver events, promotions, and initiatives that engage members and showcase the Third Space brand.
• Champion health, safety and continuous improvement within a high-performing team.

Skills

Group Exercise

Communication

Organisation

Career development

Education

Level 2 Fitness Qualification

Job description

Third Space in London is seeking a Group Exercise Operations Assistant to support the Group Exercise Manager and deliver exceptional member experiences across our classes. You will help maintain high class standards, assist instructors, and ensure a welcoming environment for members.

With a passion for Group Exercise and strong organisation, you’ll develop toward a Group Exercise Management role while contributing to a premium club experience at Third Space.