Group 1 Volkswagen New Southgate Service Advisor Apprenticeship

INSPIRO LEARNING LIMITED; Greater London; On-site; GBP 9,100 - 13,000; Full time

Job summary

Group 1 Volkswagen New Southgate offers an apprenticeship as a Service Advisor, providing formal qualifications through extensive product training while in full-time employment at a Volkswagen retailer in New Southgate.

The programme combines virtual classroom remote learning with face-to-face training, including travel to Milton Keynes for training. The role involves front-line customer service and administration within the service department, with clear progression opportunities.

Qualifications

• Personal Qualities: Enthusiasm and willingness to learn, Teamwork, Strong communication, Customer Service.

Responsibilities

• Customer Service: Arranging bookings and appointments, talking to customers face to face and on the phone, communicating with the customer throughout the time their vehicle is with us.
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: Liaison with workshop and management to deliver an amazing customer experience.
• Promotion: assisting with the sale of accessories and service plans.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Job title : Group 1 Volkswagen New Southgate Service Advisor Apprenticeship

Vacancy ID : 13377

Investor Group : Group 1 Automotive

Site : Group 1 New Southgate

Postcode : N11 3NN

Hourly rate : £8

Specialism : Service Advisor Apprenticeship

Programme Name : Customer Service Practitioner Standard (Level 2)

Anticipated Interview Date : 2026-09-20 00:00:00

Anticipated start date : 2026-10-01 00:00:00

Employer description :

Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.

The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.

Job description :

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
• Promotion: assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received

On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

• Level 2 Customer Service Practitioner Standard
• Brand specific certifications

Future prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Brief Overview of the Vacancy : This apprenticeship provides the opportunity to train as a qualified Customer Service Advisor, developing the skills to deliver excellent customer service while coordinating vehicle servicing and repairs. It's an ideal opportunity for an enthusiastic and hardworking individual looking to build a long-term career in the automotive industry, with excellent earning potential and progression opportunities upon completion.

Qualifications required : In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal Qualities : Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

Things to consider : As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this