Skoda Camberley Service Advisor Apprenticeship

INSPIRO LEARNING LIMITED; Camberley; On-site; GBP 9,100 - 13,000; Full time

Job summary

ŠKODA Camberley Service Centre invites applicants to join its Service Advisor Apprenticeship. You will learn customer service and vehicle industry skills through a blend of virtual lessons, face-to-face weeks, and hands-on work at Camberley.

Training is provided with travel to the Volkswagen Group National Learning Centre in Milton Keynes; all costs are covered. On completion you’ll earn the Level 2 Customer Service Practitioner standard and brand certifications, with strong progression

Qualifications

• GCSE grades 9–4 (A–C) in English, Maths and Science or equivalent.
• Strong communication and customer-service skills.
• Enthusiastic, team-oriented and eager to learn.

Responsibilities

• Arrange bookings and appointments with customers.
• Handle administration and paperwork for service centre records.
• Coordinate with workshop and management to deliver great customer experience.
• Assist with selling accessories and service plans.

Skills

Customer service

Teamwork

Communication

Enthusiasm

Education

GCSE English, Maths & Science

Job description

Job title : Skoda Camberley Service Advisor Apprenticeship
Vacancy ID : 14129
Investor Group : Camberley Service Centre
Site : Camberley Service Centre - Škoda
Postcode : GU15 3DT
Recruitment Advisor : Lyndsay Wainwright
Recruiter email :
Hourly rate : 8
Specialism : Service Advisor Apprenticeship
Programme Name : Customer Service Practitioner Standard (Level 2)
Anticipated Interview Date : 2026-11-19 00:00:00
Anticipated start date : 2026-12-01 00:00:00
Employer description : ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.

Job description :

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.

• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.

• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.

• Promotion: assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received

On successful completion of the one‑year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

• Level 2 Cus/tomer Service Practitioner Standard

• Brand specific certifications

Future prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Brief Overview of the Vacancy : Group 1 Skoda Camberley Service Advisor Apprenticeship

Qualifications required : GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and Science.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject. ?

Equivalent grades include:

BTEC first diplomas and certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
Personal Qualities : Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve an