Sytner West London Audi Service Advisor Apprenticeship

Inspiro Learning; Greater London; Sur place; GBP 20 000 - 30 000; Plein temps

Résumé du poste

Audi is seeking an enthusiastic Customer Service Apprentice to join the Service department and build a long-term career within our UK network. This varied role involves coordinating bookings, answering customer inquiries, and collaborating with workshop teams to deliver an outstanding service experience.

Training is delivered through a mix of virtual learning and face-to-face weeks at the Volkswagen Group National Learning Centre in Milton Keynes, with all training costs covered.

Qualifications

• GCSEs or equivalent in English, Maths and a third subject.
• Predicted grades accepted; offers based on predicted grades.
• BTEC first diplomas and certificates may be considered.
• Key Skills Level 2 and Essential Skills/Functional Skills accepted.
• NVQs or similar qualifications may be considered.

Responsabilités

• Arrange bookings and appointments; communicate with customers face-to-face and by phone throughout service.
• Complete paperwork for customer service and centre records; prepare invoices; process warranty claims.
• Liaise with workshop and management to deliver an exceptional customer experience.
• Assist with the sale of accessories and service plans.

Connaissances

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service

Formation

GCSE English, Maths and one other subject

BTEC first diplomas/certificates

OCR Nationals

Key Skills Level 2

NVQs

Functional Skills Level 2

Core Skills (Scotland)

Essential Skills (Wales)

Description du poste

Audi is an exceptional brand fueled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.

Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.

Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.

Promotion: assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received

On successful completion of the one‑year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

Brand specific certifications

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Qualifications required

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal qualities

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand.

Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

Things to consider

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 23/11/2026 and interviews are expected to be held week commencing 01/12/2026. We reserve the right to close the advert early if we receive a sufficient number of applications.