Grounds Maintenance Supervisor

Onward Homes; Manchester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension matched up to 10%

Health cash plan

Flexible working

Annual leave 40 days

Job summary

Onward Homes in Manchester is seeking a Grounds Maintenance Supervisor to lead the in-house environmental team and deliver a high-quality service on estates. The role requires a full UK driving licence, strong line management, and a focus on customer service and safety.

We offer a competitive salary of £32,750 per annum, 32 days annual leave plus bank holidays (40 days total), a pension scheme with up to 10% matched contributions, a health cash plan and flexible working arrangements.

Qualifications

• Experience in grounds maintenance and cleaning.
• Knowledge of Horticulture.
• Proven ability to meet deadlines and KPIs in a customer-facing role.
• Excellent communication and teamwork.
• Knowledge of health and safety responsibilities.
• IT skills: Microsoft Office.

Responsibilities

• Line Management: lead grounds maintenance teams to complete works on estates and schemes.
• Resources: manage internal resources, plant, equipment, and materials.
• Health and Safety: ensure safe methods of work and training records.
• Partnership Working: build internal and external partnerships to meet EST objectives.
• Reporting: prepare reports and investigate incidents and complaints.
• Customer Service: attend resident/partner meetings as required.

Skills

Grounds Maintenance

Team Leadership

Customer service

Communication

Health & safety

IT skills

Education

GCSE or equivalent

Lantra competencies in Horticultural machinery

Tools

MS Office

Job description

• We offer a competitive salary of £32,750 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

What You Can Expect From Us

• We offer a competitive salary of £32,750 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About The Role

We are looking for a Grounds Maintenance Supervisor on a permanent basis to join our Onward Environmental team. This role is based in Manchester and the purpose of role is to supervise the provision in-house services in the delivery of a high class grounds maintenance service providing an excellent customer service, responding effectively to customer enquiries while on site and through all other means, taking remedial action where necessary to ensure quality standards are met.

A full UK driving license is required for this role.

Job Responsibilities

Line Management

• Manage grounds maintenance teams to complete works to agreed schedules and specifications on estates and schemes.
• Provide operational cover as and when required, performing the duties of a grounds maintenance operative. Manage of pest control and hazardous substances and waste management.
• Performance management of in-house teams and contractors through safety audits and quality checks.

Resources

• Manage internal resources effectively and efficiently to deliver agreed performance targets and high levels of customer satisfaction.
• Undertake the management and allocation of resources including plant, equipment, vehicles and materials.
• Delivering basic training and Tool Box Talks as required.

Health and Safety

• Ensure safe methods of work are adopted and all colleagues are suitable qualified and trained to deliver the work required. Ensuring records are available for monitoring compliance.
• Assist with the review and creation of risk assessments and safe systems of work.

Partnership Working

• Identify, build and develop internal and external partnerships to ensure that EST objectives are met.
• Deliver excellent customer service by listening to customers and responding to enquiries.

Reporting

• Prepare reports, minutes and other written communication as required.
• Investigate and report on health and safety incidents and customer complaints.
• Estimate costs and service charges for Environmental services and prepare work instructions for teams.

Customer Service

• Attend resident, partner meetings within and outside regular hours including evenings and weekends.

Essential:

Skills / Experience

• Knowledge of best practice in environmental services including Grounds Maintenance and Cleaning.
• A working knowledge of Horticulture.
• Track record of working under pressure, meeting deadlines and hitting KPI’s in a customer facing role.
• Experience of thriving in a team context, maintaining excellent relationships.
• Ability to communicate effectively with customers, colleagues and external organisations.
• Knowledge of health and safety responsibilities.
• Professional and flexible approach.
• IT Skills - Microsoft office.

Desirable:

• Knowledge of contract management.
• Experience of supervising an operational grounds maintenance and cleaning team.

Qualifications

Essential:

• Relevant Lantra competencies in Horticultural machinery and equipment.

Desirable:

• Educated to GCSE standard or equivalent qualification / experience.
• PA1, PA6.
• Relevant qualification at Level 3 or above in Horticulture/Environmental Management.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.

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