Plumber

Onward Homes; Manchester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Van for business use

Fuel card

Pension scheme with company match

32 days annual leave

Health scheme

Learning for life scheme

Employee discounts

Career development support

Job summary

Onward Homes is growing its Onward Repairs team in Greater Manchester. As a Plumber you will carry out a wide range of repairs and maintenance in customers' homes, ensuring safety, quality workmanship, and first-time fixes wherever possible.

Role requires a full UK driving licence and a driver-friendly approach. The team offers a supportive environment, with enhanced leave, pension, health benefits, and ongoing professional development opportunities.

Qualifications

• Minimum of L2 NVQ Plumbing or equivalent qualification.
• Appropriate CSCS card.
• Full UK Driving Licence and access to own car.
• Sound knowledge of building construction, components and regulations.
• Experience in customer-focused repairs service.
• Experience with PDA technology for recording jobs.

Responsibilities

• Assess and deliver cost-effective repair solutions while coordinating materials and communicating with customers.
• Ensure adequate stock and organize workload for efficient service delivery.
• Provide excellent customer service and maintain high workmanship standards.
• Liaise with clients and colleagues regarding access, safety, and progress of repairs.
• Maintain high standards of work and documentation on PDA systems.

Skills

Building construction knowledge

Customer-focused service

Quality repairs delivery

Target-driven environment

HASAWA 1974 knowledge

PDA technology usage

Full UK driving licence

Education

L2 NVQ Plumbing or equivalent

CSCS card

Tools

PDA/mobile working tech

Job description

About The Role

What you can expect from us

• £35,300 per annum with opportunity for additional earnings through participation in our ‘out of hours’ standby service on a rota basis
• Multi skilled allowance of up to £750 per annum when accredited as multi skilled in tiling, plastering, or plumbing, subject to conditions.
• Van (for business use, including home to work) and power tools provided.
• Fuel Card for business use.
• 32 days annual leave plus bank holidays
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Additional earnings through participation in an ‘out of hours’ standby service on a rota basis
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Health scheme with financial benefits with options to extend to your family.
• Paid leave for absence including sickness, maternity, paternity and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Internal Award Scheme
• Discounts for household items and gym memberships
• Grow your skills through support to develop your career.

We're growing our Onward Repairs team and investing in our in‑house service to deliver excellent repairs and maintenance across the Greater Manchester area. As a Plumber, you'll play an important role in maintaining and improving our customers’ homes, carrying out a wide range of repairs and maintenance work to a high standard. This is an exciting opportunity to join a supportive, skilled and expanding team, helping to provide safe, secure and well‑maintained homes while delivering an excellent customer experience. You'll be part of a team that takes pride in delivering quality workmanship, achieving first‑time fixes wherever possible, and making a positive difference to our customers and communities every day.

The purpose of the role is to deliver property maintenance services, undertaking repair activities predominantly within customer's homes, but also voids and for other clients as required. Please note that a full UK driving license is required for this role.

Key Responsibilities

Delivery

• In line with Onwards specification or approved best practice assess, coordinate and undertake the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers, other stakeholders and colleagues to deliver a high quality service.
• Ensure an adequate store of materials are available to operatives, including van based stock. Proactively organise workload to ensure the delivery of an efficient and effective service at all times.

Customer Service

• To provide excellent customer service whilst ensuring prompt work of the required standard.

Liaison and technical advice

• Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs

Quality

• Ensure all work is delivered to a high standard

Records

• To complete jobs on PDA’s and maintain other records as required including access details, materials used, job progression and follow on information.

Health and Safety

• Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety.

Work equipment

• Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles

Skills and experience

Essential:

• Sound knowledge of building construction, components, building trades and applicable building regulations.
• Experience of working in a customer focussed service.
• Proven ability to deliver a quality customer centred repairs service.
• Experience of working in a target driven environment.
• Sound knowledge of health and safety regulations relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974.
• Experience of using PDA technology (hand held/mobile working technology) to record jobs.
• A Full UK Driving Licence and access to your own car.

Desirable:

• Experience of working within a commercial and domestic property maintenance environment.
• Experience of delivering services within the social housing sector.

Qualifications

Essential:

• Minimum of L2 NVQ or equivalent qualification in Plumbing and relevant experience.
• Appropriate CSCS card.

Desirable

• Hold relevant health & safety qualifications which relate to the sector/construction industry in general.
• Asbestos awareness training.
• Relevant power tool training.
• Manual handling training.
• Appropriate and current training in COSHH & PPE.
• Access equipment and working at height training e.g. mobile work platforms.

About Us

About Onward

Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process theycan contact the HR team on [e-mail] and a member of the HR Team will be in touch.

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