Ground Handler at Farnborough Airport

Optime Group; Rushmoor; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days holiday per annum (pro-rata)

Life assurance

Health & Wellbeing app

Free onsite parking

Job summary

Optime Group is seeking a proactive Ground Handler to join Farnborough Airport on a permanent contract. You will support the Ground Handling team to deliver bespoke, high-quality handling services, ensuring a professional, efficient and personalised customer experience.

Responsibilities include marshalling, pushback, towing, refuelling, luggage handling and assisting passengers and crew, in a fast-paced aviation environment. Competitive salary and extensive employee benefits are offered.

Qualifications

• UK Right to Work in the UK required.
• Able to obtain a clear Criminal Record Check (CRC).
• Hold a full valid UK Driving License.

Responsibilities

• Providing an efficient marshalling service to arriving aircraft.
• Carrying out aircraft pushback, towing and movement in hangars.
• Performing manual handling and safe lifting of heavy objects.

Skills

Ground handling

Customer service

Teamwork

Job description

Are you looking for a new opportunity in aviation and enjoy working in a fast-paced, customer-focused environment?

Optime Group is looking for a proactive and motivated Ground Handler to join Farnborough Airport on a permanent contract, supporting the wider Ground Handling team in delivering a bespoke, high-quality handling service to customers.

This is an exciting opportunity to become part of a professional aviation environment where teamwork, attention to detail and excellent customer service are essential.

As a Ground Handler, you will play an important role in supporting the smooth running of ground handling operations, helping to ensure that customers receive a professional, efficient and personalised service.

We are looking for someone who is reliable, hands-on and proactive, with a positive attitude and the ability to work effectively as part of a team in a dynamic airport environment.

If you are passionate about aviation, take pride in delivering excellent service and are looking for a permanent opportunity at Farnborough Airport, we would love to hear from you!

What's on offer?

• £33,316 per annum.
• Full-time, permanent position ( 2nd stage Interview with client )
• Competitive salary.
• 25 days holiday per annum (pro-rata), plus statutory public holidays.
• Workplace pension scheme with enhanced employer contributions.
• Enhanced Company Maternity and Paternity Pay.
• Life assurance.
• Access to medical plan including a range of private treatments (after probation period).
• Health & Wellbeing app with access to discounts.
• Company sick pay scheme.
• Electric vehicle scheme (after 9 months of employment).
• Sustainable travel scheme.
• Annual complimentary bike maintenance.
• Free onsite parking.
• Cycle to work scheme.
• Access to an Employee Assistance programme and helpline.
• Discount on accommodation at affiliated hotel.
• Discount on food/beverage at affiliated pub.
• You’ll also get all kinds of other great perks, like social events and special employee offers.
  
• Shifts:
  • Earlies weekday- 0530-1430
  • Lates weekday- 1330-2230
  • Earlies weekend- 0630-1400
  • Lates weekend 1300-2030
  • Rolling 3-week roster with every 3rd weekend off. Average of 40 hours per week.

Key Responsibilities:

• Providing an efficient marshalling service to arriving aircraft.
• Performing aircraft pushback and towing including manoeuvring aircraft into and out of hangars.
• Undertaking a variety of manual handling activities including lifting and manoeuvring heavy objects and equipment in accordance with the safe principles of manual handling.
• Carrying out aircraft refuelling and aviation fuel quality control activities.
• Safely and efficiently servicing aircraft toilets and water supplies.
• Performing baggage handling, ensuring the safe loading, and unloading of customer luggage which may include large and oversized items.
• Carrying out aircraft de-icing (including working at heights) and de-icing quality control activities.
• Assisting where needed in conditions of adverse weather and during emergency responses.
• Providing special assistance to passengers and live animals.
• Providing support and assistance to crew and our Customer Services team where reasonably required.
• Clearly and concisely communicating through radio and telecommunication systems, computer devices and electronic reporting systems.
• Carrying out pre-use equipment inspections.
• Cleaning, inspecting, refuelling and assisting in the maintenance of Ground Service Equipment (GSE).
• Staying up to date with and completing role related or company-wide theoretical and practical training.
• Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together.
• Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible.
• Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:
• Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation.
• Aerodrome license and CAA standards.
• Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies.
• Support the team with adhoc activities/tasks as reasonably requested.

About You:

We are looking for someone who:

• Has a strong work ethic and a proactive, can-do attitude.

• Evidence of Right to Work in the UK.
• Full 5-year employment/educational history required (with no unaccounted-for gaps).
• Able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role.
• Hold a full valid UK Driving License or equivalent.
• Flexible in approach and able to work across a variety of shift patterns (including public holidays and weekends).
• Be able to lift passengers' bags and oversize items in excess of 20kg.
• Must be able to meet the requirements to obtain an Airside Driving Permit.
• Diligent in following policies and procedures.
• Literacy and numeracy skills with the ability to interpret mathematical information and perform calculations.
• Strong verbal and written communication skills.
• Competent user of IT.
• Pro-active, can-do attitude, with the ability to work under own initiative and as part of a team.
• Has good communication and interpersonal skills when dealing with colleagues, crew and customers.
• Can remain calm, professional and adaptable in a busy operational environment.

Desirable:

• Previous experience of working around aircraft, ideally in a ground handling/ramp agent capacity.
• Previous experience of radio procedures.
• Knowledge of airside safety.
• LGV license or experience driving oversized vehicles.

If you're proactive, reliable and passionate about aviation, and you're looking for a permanent opportunity at Farnborough Airport, we'd love to hear from you.

Join the Ground Handling team at Farnborough Airport Limited and play an important role in delivering a bespoke, high-quality service to customers in a professional aviation environment.