Graduation and Awards Administrator (REDEPLOYEE APPLICANTS ONLY)

City St George's, University of London; Greater London; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

City St George’s, University of London is seeking a Graduation and Awards Administrator to support the delivery of awards, certificates and graduation ceremonies.

You will provide administrative support, maintain accurate student records, handle enquiries and coordinate communications and bookings, while working closely with colleagues across the University to ensure timely, accurate processes. The role is hybrid with on-site presence during ceremonies, and a commitment to service excellence.

Qualifications

• Experience providing accurate administrative support in a busy environment.
• Excellent customer service.
• Strong organisational skills and attention to detail.
• Ability to meet fixed deadlines.
• Effective communicator and team player.

Responsibilities

• Provide administrative support for award and certificate processes, maintain accurate student records and support graduation planning and delivery.
• Manage enquiries, coordinate graduation communications and bookings.
• Identify and resolve routine record discrepancies, and ensure processes are applied consistently.
• Work collaboratively with colleagues across the University to support graduation and awards activities.

Skills

Administrative support

Customer service

Organisational skills

Attention to detail

Communication

Record keeping

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

Registry Services, within Academic Services, is creating a new Graduation and Awards team focused on the administration of awards, certificates and graduation ceremonies. Working closely with colleagues in Student Records, Schools and the Events Team, the Graduation and Awards Administrator will support the delivery of key student lifecycle activities, ensuring accurate record management and providing excellent service to students and staff.

Responsibilities

Provide administrative support for award and certificate processes, maintain accurate student records and support graduation planning and delivery. Manage enquiries, coordinate graduation communications and bookings, identify and resolve routine record discrepancies, and ensure processes are applied consistently. Work collaboratively with colleagues across the University to support the successful delivery of graduation and awards activities.

Person Specification

You will have experience providing accurate administrative support within a busy environment and delivering excellent customer service. Strong organisational skills, attention to detail and the ability to work to fixed deadlines are essential. You will be an effective communicator, able to work collaboratively with colleagues and students, manage competing priorities and maintain accurate records while complying with relevant policies and procedures.

Additional Information

Whilst this role is hybrid, there is a more frequent amount of on-site present required during the planning and running of graduation ceremonies, currently held in January and July each year. Peak certificate production periods throughout the year will also require being on-site more frequently.

Closing date for applications: 4th October 2026 at 11:59pm

Interviews are scheduled to take place from 26th October 2026

The selection process will involve an interview and an exercise. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions