Graduate Trainee Claims Technician

Pro Global; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance firm in Glasgow is looking for a Graduate Trainee Claims Technician to join their Legacy Claims Team. This full-time entry-level position offers a hybrid working model, combining remote work with weekly travel to the Glasgow office. Responsibilities include managing a caseload of EL/PL claims, liaising with stakeholders, and maintaining records. Excellent communication and policy interpretation skills are required. The successful candidate will receive training, making this position perfect for recent graduates or individuals looking to enter the insurance industry.

Qualifications

• Technical background preferred but not essential; training provided.
• Experience in handling claims is an advantage.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Handle caseload of EL/PL disease and illness claims under supervision.
• Liaise with solicitors and brokers regarding claims.
• Maintain accurate records for auditing and regulatory processes.

Skills

Technical background relating to EL/PL claims

Experience in other claims

Excellent Policy interpretation skills

Ability to work to strict deadlines

Effective communication skills

Claims Handling Authority/Licence

Strong relationship building skills

Job description

Pro Insurance currently has some exciting new opportunities for a Graduate Trainee Claims Technician to join our Legacy Claims Team, processing claims to support an existing client.

Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow or Horsham office on a weekly basis, and other offices as and when required.

Purpose of Role

Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload EL/PL disease and illness claims under supervision, including, but not limited to, the following:

• NIHL
• HAVs
• Liaising with solicitors and brokers
• Managing all diaries and post within the agreed SLAs
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Knowledge and skills

• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Excellent Policy interpretation skills
• Ability to work to strict deadlines
• Ability to manage competing commitments
• Effective communication skills and key stakeholder relationship management skills
• Knowledge of claims handling, fraud and impacting legislation
• Adaptable to change
• Claims Handling Authority/Licence appropriate to the work type
• Strong relationship building skills and a professional and approachable manner

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Seniority level

Entry level

Employment type

Full-time

Job function

General Business

Industry

Insurance