Graduate Technology Consultant

Waterstons; North East; On-site; GBP 100,000 - 125,000; Full time

Job summary

A consultancy firm in North East England is looking for individuals to join their Managed Services team. This role involves providing IT support, monitoring systems, and ensuring data protection. Candidates should have a strong interest in technology and be eager to learn and contribute in a collaborative environment. This position offers personalized development plans and opportunities for specialization within major technology vendors.

Benefits

Unlimited Annual Leave

Private medical insurance

Gym discounts

Retail discounts

CSR opportunities

Qualifications

• Strong willingness to learn and adapt to new technical environments.
• Desire to work collaboratively in a team-focused setting.
• Interest in technology and IT solutions.

Responsibilities

• Provide IT support through direct client interaction via phone and email.
• Monitor and manage client IT systems to prevent downtime.
• Ensure client data is backed up and protected.

Skills

Problem-solving

Client communication

Technical troubleshooting

Team collaboration

Adaptability

Job description

A Bit About Us

Were Waterstons a consultancy that blends technology and business insight to help organisations thrive. From universities to manufacturers, our clients span sectors and continents. What unites them? A desire to do things better. And thats exactly what we help them do.

We believe in people first. That means empowering you to grow, innovate, and make a real impact. Whether you're passionate about tech, strategy, or problem-solving, well help you find your place and your purpose.

A Bit About You

We like to think our culture is our greatest source of strength. We are building a team and business with a shared set of values and our clients tell us they can feel the difference.

Were looking for those who are hungry for a challenge, those keen and willing to learn new things, to develop and adapt. Were looking for curious souls and those excited by the prospect of solving intricate client problems.

We work in a collaborative environment where diverse perspectives come together to spark innovation. Your ideas won't just be heard they'll be celebrated and nurtured.

What You\'ll Do

By joining the Managed Services team, youll gain experience in our four main technical functions in a four-month rotation period.

Managed IT Support

Our support team are contactable over the phone or email, where clients can reach you to resolve their technical challenges. We dont do tiers, and were more interested in fixing the issue permanently, so youll be given the opportunity to own end-to-end troubleshooting and resolution process, empowering you to make a lasting impact and deliver exceptional service.

Managed IT Monitoring and Management

We look after thousands of physical devices, as well as cloud-based platforms, and the network that connects them all together. In this team, youll learn how to detect, investigate, and solve performance and capacity issues before they cause downtime for our clients.

Backup Assurance

We keep a close watch on our clients backups, and make sure their data is properly protected. In this team, youll learn how to troubleshoot and solve problems ensuring our clients critical data is properly protected. You will develop a deep understanding of backup systems, tools, and technologies, as well as staying up to date with industry trends and best practices in backup and data protection to contribute to continuous improvement processes.

IT Service Delivery

You have the power to transform a reactive, chaotic IT service into an empowering solution that adds genuine value to our clients\' businesses. Our primary objective is to enhance and mature our clients\' IT environments by providing transparent risk assessments and proactive assistance. In the Service Delivery team, you'll gain the skills to identify potential risks, conduct in-depth investigations, and present your findings to drive continuous improvement in our clients' IT infrastructure.

Youll get the opportunity to choose a specialist focus on a major vendor area of technology like Microsoft, VMware, AWS, or Cisco.

Dont just take our word for it check out our career stories!

Why Waterstons?

We offer careers, not jobs. Youll get a personalised development plan, plenty of learning opportunities, and the freedom to shape your own path.

Here Are Just a Few Of Our Perks

• Unlimited Annual Leave
• Private medical insurance
• Gym and retail discounts
• Opportunities to get involved in CSR

And theres more!

Our Recruitment Process

Online Application Open until December. Just fill out the form.

Video Questions No tech tests, just a chance to show us who you are.

Assessment Centre Join us at one of our offices for a day of activities designed to help us get to know you better.

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