Graduate Technical Support Engineer

Deep Sea Electronics Ltd; Hunmanby; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Companywide performance based annual”

Job summary

Deep Sea Electronics Ltd is seeking a Graduate Technical Support Engineer in the UK for a fixed-term role that may lead to a permanent position. You will learn across AC/DC theory, engine and alternator systems, and DSE software while supporting global customers.

The role includes training across products, on-site teamwork, and collaboration with engineering and sales teams. A structured mentor-led program supports growth into a technical specialist position.

Qualifications

• Strong verbal and written communication skills are required.
• Ability to work with minimal supervision while collaborating with teams.
• Recent generator and diesel generator industry experience is preferred.
• Customer-focused experience in technical support or similar roles.

Responsibilities

• Provide high-quality technical support to global customers via phone, email, and remote sessions.
• Deliver training sessions on DSE products and applications.
• Test and confirm reported issues; follow established remediation procedures.
• Prepare technical documentation and manuals; proofread others' documents.
• Collaborate with engineering on new and existing product features.
• Assist internal teams across production, engineering, sales, and marketing.
• Submit monthly activity reports to the global support manager.

Skills

Excellent communications

Concentration

Teamwork

Generator experience

Customer-based experience

Education

HNC in Electrical and Electronic Engineering

Job description

Graduate Technical Support Engineer - UK

Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.

The Graduate Technical Support Role will begin as a fixed-term contract and will result in a permanent contract as a Technical Support Engineer at DSE if successful. There will be constant on-the-job learning with a mentor, as well as training sessions as and when required. There will be a steep learning curve with this role, however the office environment encourages you to ask as many questions as possible.

Learning will include:

• Fundamental Theory including AC/DC, electrical topologies, engines and alternators, switchgear, protection & CT’s and number systems including binary and Hexadecimal
• Use of Deep sea software including DSEConfiguration Suite, Scada Suite, Scada, PLC and DSEWebnet
• Communication protocols including MQTT, Modbus, SNMP, J1939
• Synchronising and Loadsharing between generators, including understanding AVRs and Governors

Technical Support Engineer Role

To provide DSE’s external customers with high quality, value adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.

To provide technical support and product development guidance to DSE’s internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.

Training global and local customers, and internal personnel on DSE product and their applications. Global and local customer visits to assist sales, training, or fault-finding purposes.

Key Responsibilities

• Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product
• Delivering training sessions on DSE products covering technical functions, applications, and common faults
• Test and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial action
• Preparation of technical documentation including product manuals and training instructions
• Proofread technical documents authored by other personnel
• Development guidance to engineering on new and existing product features
• Assisting the test and approval department’s comprehensive testing of products
• Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team
• Compliance with internal procedures and documentation
• Submit a monthly report to the global support manager of previous months activities

Internal and External Relationships

• Liaise with other technical support engineers to better understand existing and new products, and their functionality
• Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support
• Liaise with internal sales and marketing providing assistance where necessary
• Liaise with the relevant Business Development Manager (BDM) for their region’s requirements. Keeping them appraised of developments in their area
• Liaise with DSE distributers, customers, integrators, and end users requiring support
• Liaise with 3rd party companies within DSE supply chain providing assistance where necessary

Requirements

• General generator application and system knowledge
• Excellent communications skills
• Ability to work at a high level of concentration and commitment
• Ability to operate under own initiative as well as possessing strong team working skills
• Recent experience in the generators and the diesel generator industry
• Relevant experience in a customer-based environment
• Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience
• 25 days holiday + Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Companywide performance based annual bonus scheme