Technical Support Engineer - UK

Deep Sea Electronics Ltd; Hunmanby; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Flexible holiday scheme

Bupa Healthcare package

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Performance-based annual bonus scheme

Job summary

Deep Sea Electronics Ltd is looking for a Technical Support Engineer to provide high-quality technical support for their products, primarily in generator controls. Responsibilities include customer training, troubleshooting, and documentation preparation.

Candidates should have a strong knowledge of generator applications, excellent communication skills, and be educated to at least HNC level in Electrical and Electronic Engineering.

The role offers a comprehensive benefits package including healthcare, pension contributions, and a performance-based annual bonus scheme.

Qualifications

• Recent experience in the generators and diesel generator industry.
• Relevant experience in a customer-based environment.

Responsibilities

• Provide technical support via phone, email, remote desktop, and face-to-face.
• Deliver training sessions on DSE products.
• Test and confirm reported issues from customers.
• Prepare technical documentation including manuals.
• Provide development guidance to engineering.

Skills

Generator application knowledge

Excellent communication skills

Confident IT skills

Time-management skills

Ability to work independently

Team-working skills

Education

HNC in Electrical and Electronic Engineering

Job description

Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off‑highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well‑established international distributor network.

The Technical Support Engineer is to provide DSE’s external customers with high quality, value‑adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications. Including but not limited to renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off‑highway implementations.

He/she will provide technical support and product development guidance to DSE’s internal teams including production, engineering, sales & marketing, test & approvals, and to other members of the technical support team. Responsibilities include training customers and internal personnel on DSE products, and visiting customers globally and locally to assist sales, training or fault‑finding.

Key Responsibilities

• Providing customers with global technical support (training, troubleshooting, commissioning, etc.) via telephone, email, remote desktop sessions and face‑to‑face on a wide range of DSE products.
• Delivering training sessions on DSE products covering technical functions, applications, and common faults.
• Testing and confirming reported issues from customers; following company procedures and guidelines for remedial action if confirmed.
• Preparation of technical documentation including product manuals and training instructions.
• Proofreading technical documents authored by other personnel.
• Providing development guidance to engineering on new and existing product features.
• Assisting the test and approval department’s comprehensive testing of products.
• Providing technical support to DSE internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
• Ensuring compliance with internal procedures and documentation.
• Submitting a monthly report to the global support manager of previous months’ activities.

Internal and External Relationships

• Liaising with other technical support engineers to better understand existing and new products, and their functionality.
• Liaising with the engineering and test & approval departments when clarification is required by those departments or technical support.
• Liaising with internal sales and marketing providing assistance where necessary.
• Liaising with the relevant Business Development Manager (BDM) for their region’s requirements and keeping them appraised of developments in their area.
• Liaising with DSE distributors, customers, integrators, and end users requiring support.
• Liaising with 3rd‑party companies within DSE supply chain providing assistance where necessary.

Requirements

• General generator application and system knowledge.
• Excellent communication skills.
• Confident IT skills.
• Ability to work at a high level of concentration and commitment.
• Ability to operate under own initiative as well as possessing strong team‑working skills.
• Excellent time‑management skills.
• Recent experience in the generators and the diesel generator industry.
• Relevant experience in a customer‑based environment.
• Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience.

Benefits

• 25 days holiday + Bank Holidays.
• New flexible holiday scheme.
• Bupa Healthcare package.
• Life Insurance.
• Enhanced Maternity/Paternity pay.
• 5 % Pension contributions.
• Company‑wide performance‑based annual bonus scheme.

DSE is an equal opportunity employer. A copy of our statement is available on request.