Graduate Surveyor (Subsidence)

Exchange Street Claims & Financial Services; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Exchange Street Claims & Financial Services is seeking a Graduate Building Surveyor (Subsidence) to work on subsidence claims and inspect properties for domestic and commercial insurance cases.

You will attend sites to assess structural issues, diagnose causes, and determine technical and insurance requirements for reinstating buildings. The role involves liaising with insurers, loss adjusters, and authorities to drive timely, fair resolutions.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent customer service and organizational abilities.
• Clear and effective communication across stakeholders.

Responsibilities

• Deliver professional subsidence and building surveying services for insurance claims.
• Attend site to carry out technical assessments and investigate claims.
• Manage your own workload to meet business goals and SLAs.
• Visit damaged properties regionally to assess structural issues and determine requirements.
• Collaborate with policyholders, insurers, loss adjusters, authorities and contractors to resolve claims fairly.

Skills

Strong communication

Customer service

Organizational skills

Education

Degree in Building Surveying

Job description

Our client is currently seeking a Graduate Building Surveyor (Subsidence) to work subsidence claims. You will mainly deal with properties affected by subsidence.

The Role

• Deliver professional subsidence and building surveying services for domestic and commercial insurance claims
• Attend site to carry out technical assessments and the investigation of claims
• Take full ownership of your workload, managing your own portfolio efficiently to meet business goals and service level agreements.
• Visit damaged properties across your region to assess structural issues, diagnose causes, and determine the technical and insurance requirements needed to reinstate buildings.
• Work closely with policyholders, insurers, loss adjusters, local authorities, contractors, and other stakeholders to drive claims to a fair and timely resolution. Maintain accurate, detailed records within our claims management system to ensure transparency and continuity.
• Collaborate with colleagues across the UK, supporting other regions when needed and contributing to a culture of shared expertise.
• Uphold company policies and champion our commitment to treating customers fairly in every interaction

Skills / Qualifications

• Degree in Building Surveying
• Strong communication skills, both written and verbal
• Excellent customer service, organizational & communication skills