Graduate Surveyor (Subsidence)

Exchange Street Claims & Financial Services; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Exchange Street Claims & Financial Services is seeking a Graduate Building Surveyor (Subsidence) to deliver subsidence surveying for domestic and commercial insurance claims. You will visit damaged properties, assess structural issues, diagnose causes, and determine technical and insurance needs for reinstatement.

You will manage your workload, coordinate with policyholders, insurers and loss adjusters, and maintain accurate records in our claims system to ensure transparent, fair outcomes

Qualifications

• Degree in Building Surveying is required.
• Strong written and verbal communication skills.
• Excellent customer service and organizational abilities.

Responsibilities

• Deliver professional subsidence and building surveying services for domestic and commercial insurance claims.
• Attend site to carry out technical assessments and investigate claims.
• Manage your own workload and portfolio to meet business goals and SLAs.
• Visit damaged properties across your region to assess structural issues and determine reinstatement requirements.
• Collaborate with policyholders, insurers, loss adjusters, authorities, contractors and others to drive timely resolutions and maintain records.
• Work with colleagues across the UK and support other regions as needed.
• Uphold policies and our commitment to fair customer treatment in every interaction.

Skills

Communication

Customer service

Organizational skills

Education

Degree in Building Surveying

Job description

Our client is currently seeking a Graduate Building Surveyor (Subsidence) to work subsidence claims. You will mainly deal with properties affected by subsidence.

The Role

• Deliver professional subsidence and building surveying services for domestic and commercial insurance claims
• Attend site to carry out technical assessments and the investigation of claims
• Take full ownership of your workload, managing your own portfolio efficiently to meet business goals and service level agreements.
• Visit damaged properties across your region to assess structural issues, diagnose causes, and determine the technical and insurance requirements needed to reinstate buildings.
• Work closely with policyholders, insurers, loss adjusters, local authorities, contractors, and other stakeholders to drive claims to a fair and timely resolution. Maintain accurate, detailed records within our claims management system to ensure transparency and continuity.
• Collaborate with colleagues across the UK, supporting other regions when needed and contributing to a culture of shared expertise.
• Uphold company policies and champion our commitment to treating customers fairly in every interaction

Skills / Qualifications

• Degree in Building Surveying
• Strong communication skills, both written and verbal
• Excellent customer service, organizational & communication skills