Graduate Support Executive

Optima Recruitment Limited; Leatherhead; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Optima Recruitment Limited in Leatherhead is offering an excellent graduate trainee role with full training in IT and project-oriented paths.

You will provide technical support and maintain service levels, produce reports, and build relationships with customers while developing your career.

The position offers hybrid working after training, a probationary salary starting at £25,000 rising to £26,000, and a clear path to professional development.

Qualifications

• Educated to Degree level or equivalent.
• Customer service experience.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• The ability to work independently and as part of a team.
• A proactive and enthusiastic approach to work.
• Good time management skills and the ability to prioritize tasks.
• Proficiency in Microsoft Office.

Responsibilities

• Provide technical support and maintenance activities, ensuring service levels are effectively maintained.
• Resolve queries immediately where possible, or manage them through to resolution.
• Produce required internal and customer-facing reports and documentation.
• Prioritise, monitor progress, and escalate support issues with customers and suppliers as required.
• Assist the Operations Manager with special projects.
• Develop strong relationships with key personnel in customer organisations.
• Undertake training to ensure a high level of knowledge is maintained.
• Communicate effectively with customers via telephone and email.
• Ensure ongoing communication and information is maintained with the customer.
• Build and maintain strong client relationships.

Skills

Customer service

Attention to detail

Communication

Interpersonal skills

Independent worker

Teamwork

Time management

Prioritisation

Education

Degree level or equivalent

Tools

Microsoft Office

Job description

Leatherhead

• c£25,000 rising to £26,000 after probation
• Pension
• Parking
• Hybrid after training
• 22 days holiday

Excellent opportunity, suited to a graduate looking for a professional career. Full training will be given.

Duties

• Responsible for providing technical support and maintenance activities, ensuring service levels are effectively maintained
• Resolve queries immediately where possible, or manage them through to resolution
• Produce required internal and customer-facing reports and documentation
• Prioritise, monitor progress, and escal support issues with customers and suppliers as required
• Assist the Operations Manager with special projects
• Develop strong relationships with key personnel in customer organisations
• Undertake training to ensure a high level of knowledge is maintained
• Communicate effectively with customers via telephone and email
• Ensure ongoing communication and information is maintained with the customer
• Build and maintain strong client relationships

Qualifications

• Educated to Degree level or equivalent
• Customer service experience.
• Strong attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently and as part of a team
• A proactive and enthusiastic approach to work
• Good time management skills and the ability to prioritize tasks
• Proficiency in Microsoft Office

My client is committed to supporting the professional development of their employees.

As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc...

As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects