Graduate Support Engineer – Cloud & AI

Content Guru; Bracknell; On-site; GBP 27,000 - 32,000; Full time

Job summary

Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on September 22nd, to find the best STEM graduates to join our Engineering Support team.

As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution. If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!

Qualifications

• Bachelor's degree/equivalent in STEM or Computer Science related subject.
• Experience communicating technical information to a variety of technical and non-technical people.
• Highly technically able.
• Strong problem solving skills.
• Good experience of delivering customer service.
• Great spoken and written communication skills.

Responsibilities

• Maintaining ownership of incidents from the initial customer report to resolution.
• Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
• Delivering software or infrastructure updates.
• Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
• Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
• Providing excellent customer service at all times.

Skills

Bachelors degree in STEM/CS

Technical communication

Problem solving

Customer service experience

Tools

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Job description

Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on September 22nd, to find the best STEM graduates to join our Engineering Support team.

As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution. If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!