Graduate Sales Executive

JR United Kingdom; Taunton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a rapidly growing tech-enabled firm in Taunton, seeking motivated graduates to join their dynamic team. This role focuses on connecting clients with the right legal professionals, ensuring a seamless experience from inquiry to conversion. You'll be at the forefront of a company that aims to revolutionize access to legal advice, making it faster and more cost-effective. If you have a passion for law, excellent communication skills, and a knack for problem-solving, this is the perfect role for you to make a significant impact in a supportive and innovative environment.

Qualifications

• Graduate with a strong interest in law, sales, and customer service.
• Experience in fast-paced consumer-facing teams is ideal.

Responsibilities

• Field leads via phone, email, or live chat for legal advice.
• Log leads in CRM and triage based on services offered.
• Collaborate with internal and external stakeholders for growth.

Skills

Verbal Communication

Written Communication

Attention to Detail

Problem Solving

Customer Service

Organizational Skills

Interpersonal Skills

IT Skills (Microsoft Office)

Education

Graduate Degree (2.1 or above)

Tools

CRM Software

Job description

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Job Type – Permanent, Sales, Graduate

Start Date – ASAP

Amazing opportunity to join a dynamic team based in Taunton (Somerset) and seeking motivated individuals to help match clients with the right experts.

The Company

VC backed, tech enabled firm that is currently undergoing a rapid period of growth as they seek to disrupt their market. Their goal is to help provide direct access to the best legal advice in a fast and cost-effective way. As part of their rapid growth they are seeking ambitious individuals with an interest in law and the legal sector, and enjoy solving problems and dealing with customers.

The Role and Responsibilities

You will be fielding leads over telephone, email or live chat from members of the public seeking legal advice or representation. Your job will be to gain an understanding of their needs and to quickly match them with the appropriate legal professional, and where possible convert the lead to a successful introduction.

You will:

Log each lead in the CRM

Triaging leads to gauge viability based on their core services and either:

- accepting the lead, recording details (e.g., area of law and instruction-type) in the bespoke case management system, confirming availability of suitable professional and progressing to quote and, hopefully, conversion

- disqualifying the lead in CRM and signposting to other more appropriate services

Being available to the client throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion

Collaborating with both internal (e.g., marketing, technology) and external stakeholders (e.g., solicitors, chambers and marketing partners) to define and achieve growth objectives and raise brand awareness through networking

Skills and knowledge required:

A graduate with a 2.1 or above. Suitable for a law graduate but also graduates from other disciplines who has an interest in the law, sales and customer service.

Ideally experience of working in a fast-paced consumer-facing team

Strong verbal and written communication skills

High level of attention to detail and commitment to quality

Ability to prioritize, plan and organize workloads in a busy working environment

Creative and innovative problem-solving

Excellent interpersonal skills and team-player mentality

Professional, empathetic and patient telephone manner

Competent IT skills (primarily Microsoft Office)