Graduate IT Support Analyst – On‑Site Bristol, Career Launch

Grayce; West of England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Grayce in Bristol is seeking a Graduate Technical Support Analyst to join our on-site team and gain hands-on experience in IT service management, troubleshooting and stakeholder support within a large-scale enterprise environment.

This graduate role is designed to build practical IT skills with structured development, industry-recognised training and dedicated career support to help you grow your confidence and pursue a technology consulting career.

Qualifications

• A STEM-related degree or evidence of equivalent technical capability.
• A genuine interest in IT, technology systems and technical problem‑solving.
• Strong analytical skills and a logical approach to investigating issues.
• Confident written and verbal communication skills, with the ability to explain information clearly.
• Good organisational skills and attention to detail.
• A proactive, adaptable approach and the ability to manage competing priorities.
• A collaborative mindset and a commitment to delivering excellent service.

Responsibilities

• Investigating and resolving technical incidents and service requests, developing your troubleshooting and problem‑solving skills.
• Managing and prioritising requests through an IT service management platform such as Remedy.
• Supporting users with system access, account management and technical queries.
• Processing standard changes in line with established procedures and governance requirements.
• Identifying when more complex issues need to be escalated and collaborating with technical specialists to resolve them.
• Maintaining accurate records and documentation to support effective service delivery.
• Building positive relationships with stakeholders and delivering a professional, customer‑focused service.

Skills

Analytical thinking

Problem solving

Communication

Organisational skills

Education

STEM degree

Tools

Remedy

ServiceNow

PowerShell

Active Directory

Job description

Grayce in Bristol is seeking a Graduate Technical Support Analyst to join our on-site team and gain hands-on experience in IT service management, troubleshooting and stakeholder support within a large-scale enterprise environment.

This graduate role is designed to build practical IT skills with structured development, industry-recognised training and dedicated career support to help you grow your confidence and pursue a technology consulting career.