Graduate Technical Support Analyst - Bristol

Grayce; West of England; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Grayce Group in Bristol is recruiting a Graduate Technical Support Analyst to join a dedicated team supporting enterprise IT services. You will gain hands-on experience in IT service management, troubleshooting and stakeholder support as part of Grayce's Technology Consultant program.

This role is ideal for a graduate starting their IT career, with structured development, training and career support to build confidence and capability in technology consulting.

Qualifications

• Has a degree in a STEM-related discipline and a genuine interest in IT.
• Strong analytical skills and ability to solve problems with data and logic.
• Confident written and verbal communication, able to explain technical issues clearly.
• Organised, detail-oriented and capable of managing competing priorities.
• Proactive, adaptable and collaborative in a client-facing environment.
• Familiarity with IT service management concepts is a plus.

Responsibilities

• Investigate and resolve technical incidents and service requests, developing troubleshooting skills.
• Manage and prioritise requests through an IT service management platform (Remedy).
• Support users with system access and account management tasks.
• Process standard changes following established procedures and governance.

Skills

Analytical skills

Communication skills

Organisational skills

Collaborative mindset

Problem-solving

Curiosity about technology

Education

Degree in STEM-related discipline

Tools

Remedy

ServiceNow

Microsoft Active Directory

PowerShell

Job description

Launch your technology career with Grayce

• Location: Bristol – Full-time, on-site (5 days per week)
• Salary: £26,300 per annum

Are you a graduate with a passion for technology, a natural curiosity for solving problems and the ambition to build a successful career in IT?

Grayce is recruiting Graduate Technical Support Analysts for an exciting opportunity in Bristol, supporting business-critical technology systems within a large-scale enterprise environment.

You’ll join Grayce as a Technology Consultant, gaining valuable hands‑on experience in IT service management, technical troubleshooting and stakeholder support, while building the foundations for a long‑term career in technology consulting.

This opportunity is ideal for someone looking to take their first step into the technology industry, develop practical technical skills and learn how technology supports the day‑to‑day operations of complex organisations.

Alongside your client experience, you’ll benefit from Grayce's structured professional development, industry‑recognised training and dedicated career support to help you grow your confidence, capability and career.

The opportunity

You’ll work as part of a technical support team, helping to maintain the systems and services that keep an organisation running effectively.

Your responsibilities will include:

• Investigating and resolving technical incidents and service requests, developing your troubleshooting and problem‑solving skills.
• Managing and prioritising requests through an IT service management platform such as Remedy.
• Supporting users with system access, account management and technical queries.
• Processing standard changes in line with established procedures and governance requirements.
• Identifying when more complex issues need to be escalated and collaborating with technical specialists to resolve them.
• Maintaining accurate records and documentation to support effective service delivery.
• Building positive relationships with stakeholders and delivering a professional, customer‑focused service.

You’ll gain exposure to enterprise technology environments, established IT processes and the practical challenges involved in supporting business‑critical systems.

What we're looking for

We’re interested in graduates who demonstrate strong potential, a genuine interest in technology and the motivation to develop their skills.

You’ll bring:

• A degree in a STEM‑related discipline or evidence of equivalent technical capability.
• A genuine interest in IT, technology systems and technical problem‑solving.
• Strong analytical skills and a logical approach to investigating issues.
• Confident written and verbal communication skills, with the ability to explain information clearly.
• Good organisational skills and attention to detail.
• A proactive, adaptable approach and the ability to manage competing priorities.
• A collaborative mindset and a commitment to delivering excellent service.

It would be great if you also have:

• An understanding of ITIL principles or IT service management.
• Familiarity with Microsoft Active Directory or user access management.
• Exposure to PowerShell or other scripting technologies.
• Experience using Remedy, ServiceNow or similar IT service management tools.

Don’t worry if you haven’t worked with all these technologies before. We’re looking for people with the right foundations, curiosity and willingness to learn.

Why join Grayce?

At Grayce, we believe potential deserves opportunity.

For over a decade, we’ve helped ambitious individuals build successful careers by combining meaningful client experience with structured training, professional development and ongoing support.

When you join us, you’ll benefit from:

• Real‑world experience: Work with established organisations and contribute to meaningful technology projects and services.
• Structured development: Build your technical and professional capabilities through our established development programmes.
• Industry‑recognised qualifications: Access professional training and accreditations to support your development.
• Dedicated career support: Benefit from coaching, mentoring and guidance throughout your journey.
• Long‑term career development: Develop transferable technical, consulting and professional skills that create opportunities for future progression.

Eligibility requirements

To be considered, you’ll need to:

• Hold a minimum 2:1 undergraduate degree.
• Have the right to work in the UK without requiring visa sponsorship for at least 36 months.
• Be able to work on‑site in Bristol five days per week.
• Meet the eligibility requirements for UK Security Check (SC) clearance, including the relevant nationality and UK residency requirements.