Graduate Technical Support Analyst - Bristol

HTU; West of England; Hybrid; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Salary £26,300 per annum

Zusammenfassung

HTU in Bristol is seeking a driven IT Support Analyst to handle incidents and service requests, resolving issues efficiently and documenting outcomes. The role emphasizes accurate records, customer-focused service, and collaboration with specialists.

You will work on-site five days a week, using Remedy for prioritisation, assisting with access management, and processing standard changes while escalating complex problems when required.

Qualifikationen

• Graduate with a 2:1 degree in a STEM discipline or equivalent.
• Interest in IT and technical problem-solving.
• Strong analytical and logical investigation skills.
• Clear written and verbal communication.
• Ability to work on-site in Bristol five days per week.
• Eligible for UK Security Check clearance.
• Right to work in the UK for at least 36 months without visa sponsorship.

Aufgaben

• Investigate and resolve technical incidents and service requests.
• Manage and prioritise requests through a Remedy IT service management platform.
• Support users with system access, account management, and technical queries.
• Process standard changes in line with procedures and governance.
• Escalate complex issues to technical specialists when needed.
• Maintain accurate records and documentation for service delivery.
• Build positive stakeholder relationships and deliver a professional, customer-focused service.

Kenntnisse

Analytical skills

Problem-solving

Communication skills

Organisational skills

Proactive mindset

Collaborative mindset

Time management

UK work eligibility

Ausbildung

STEM degree 2:1

Tools

Remedy

ServiceNow

Active Directory

PowerShell

Jobbeschreibung

Your Role

Here’s what you will be doing:

• Investigate and resolve technical incidents and service requests, developing troubleshooting and problem-solving skills.
• Manage and prioritise requests through an IT service management platform such as Remedy.
• Support users with system access, account management, and technical queries.
• Process standard changes in line with established procedures and governance requirements.
• Identify when complex issues need escalation and collaborate with technical specialists to resolve them.
• Maintain accurate records and documentation to support effective service delivery.
• Build positive relationships with stakeholders and deliver a professional, customer-focused service.

About You

The company is looking for:

• A graduate with a minimum 2:1 degree in a STEM-related discipline or equivalent technical capability.
• A genuine interest in IT, technology systems, and technical problem-solving.
• Strong analytical skills and a logical approach to investigating issues.
• Confident written and verbal communication skills with the ability to explain information clearly.
• Good organisational skills and attention to detail.
• A proactive, adaptable approach and ability to manage competing priorities.
• A collaborative mindset and commitment to delivering excellent service.
• Right to work in the UK without visa sponsorship for at least 36 months.
• Ability to work on-site in Bristol five days per week.
• Eligibility for UK Security Check (SC) clearance, including relevant nationality and residency requirements.

It would be advantageous to have:

• Understanding of ITIL principles or IT service management.
• Familiarity with Microsoft Active Directory or user access management.
• Exposure to PowerShell or other scripting technologies.
• Experience using Remedy, ServiceNow, or similar IT service management tools.

Compensation & Benefits

• Salary of £26,300 per annum.

Training & Development

Grayce provides structured professional development, industry-recognised training, and dedicated career support to build confidence, capability, and career growth.

Career Progression

Opportunities to develop transferable technical, consulting, and professional skills that create pathways for future progression within technology consulting.