Graduate Technology Support Analyst – Bristol (On-Site)

Grayce Group; West of England; Hybride; GBP 24 000 - 29 000; Plein temps

Résumé du poste

Grayce Group in Bristol is recruiting a Graduate Technical Support Analyst to join a dedicated team supporting enterprise IT services. You will gain hands-on experience in IT service management, troubleshooting and stakeholder support as part of Grayce's Technology Consultant program.

This role is ideal for a graduate starting their IT career, with structured development, training and career support to build confidence and capability in technology consulting.

Qualifications

• Has a degree in a STEM-related discipline and a genuine interest in IT.
• Strong analytical skills and ability to solve problems with data and logic.
• Confident written and verbal communication, able to explain technical issues clearly.
• Organised, detail-oriented and capable of managing competing priorities.
• Proactive, adaptable and collaborative in a client-facing environment.
• Familiarity with IT service management concepts is a plus.

Responsabilités

• Investigate and resolve technical incidents and service requests, developing troubleshooting skills.
• Manage and prioritise requests through an IT service management platform (Remedy).
• Support users with system access and account management tasks.
• Process standard changes following established procedures and governance.

Connaissances

Analytical skills

Communication skills

Organisational skills

Collaborative mindset

Problem-solving

Curiosity about technology

Formation

Degree in STEM-related discipline

Outils

Remedy

ServiceNow

Microsoft Active Directory

PowerShell

Description du poste

Grayce Group in Bristol is recruiting a Graduate Technical Support Analyst to join a dedicated team supporting enterprise IT services. You will gain hands-on experience in IT service management, troubleshooting and stakeholder support as part of Grayce's Technology Consultant program.

This role is ideal for a graduate starting their IT career, with structured development, training and career support to build confidence and capability in technology consulting.