Graduate Entry-Level: Support Analyst

Find Apprenticeships; Birmingham; On-site; GBP 28,000 - 31,000; Full time

Job summary

Join a growing team as a Support Analyst in a hybrid role based in Birmingham. You will troubleshoot technical issues, optimize system functionalities, and build professional relationships to provide ongoing support. With structured career progression and comprehensive training, this role is ideal for analytical graduates looking to make an impact in the SaaS and insurance sectors.

Benefits

25 days holiday (plus bank holidays)

Opportunities for industry-recognized certifications

Qualifications

• Degree holder (2:1 or above) in an analytical field.
• Strong A-Level results.
• Ability to quickly learn new technologies.

Responsibilities

• Troubleshoot and resolve customer queries and technical issues.
• Provide advice on optimising system functionalities.
• Help customers configure the system to meet their needs.

Skills

Problem-solving

Communication

Team-focused

Education

Degree in an analytical field (e.g., Maths, Economics)

Strong A-Level results

Job description

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!

Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)
Salary: £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team!

What You'll Do:

• Troubleshoot and resolve customer queries and technical issues
• Provide advice on optimising system functionalities for users
• Help customers configure the system to meet their specific business needs
• Build professional relationships by offering ongoing support
• Work with internal teams to test and enhance system performance

Career Development:

• Structured career path with regular feedback and clear targets
• Opportunities for growth into Senior or Lead Analyst roles
• Early responsibility for mentoring and guiding colleagues

Who We're Looking For:

• A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
• Strong A-Level results
• Excellent problem-solving and communication skills
• Ability to quickly learn and apply new concepts in technology
• Team-focused with a passion for delivering high-quality service

Training & Growth:

• Comprehensive initial training and close mentoring
• Ongoing opportunities for industry-recognised certifications

Why Join Us?

• Work with a motivated and focused team
• Clear career progression with performance-based reviews
• Salary £28,500, rising to £30,500 after training period
• 25 days holiday (plus bank holidays), rising over time

Ready to join a company where you can grow and make a real impact? Apply now to start your journey!

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We Are Aspire Ltd are a Disability Confident Commited employer