Graduate Customer Support Engineer – Chromatography

Agilent Technologies; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in laboratory technologies is seeking a Graduate Customer Support Engineer to provide on-site support for chromatography solutions. The role involves installation, maintenance, and customer training, requiring a proactive and customer-oriented individual with a degree in a Chemistry-related field. Join a dynamic team committed to enhancing laboratory efficiency and customer satisfaction.

Benefits

Company car

Yearly company bonus

Private health care

Pension scheme

Discounted stock purchase plan

Medical & life insurance

Qualifications

• Recent university degree in Chemistry-related field.
• Hands-on experience with chromatography solutions preferred.

Responsibilities

• Support clients with installation, maintenance, and training on chromatography equipment.
• Respond to customer needs and maintain service reputation.

Skills

Proactive

Outgoing

Customer-oriented

Communication

Interpersonal Skills

Education

University degree in Chemistry

Tools

Chromatography solutions

Job description

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Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation of new equipment, preventative maintenance, repairs, and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Your main responsibilities will be:

1. Respond to customer needs by providing repair, installation, upgrades, and preventive maintenance activities
2. Contact customers in a timely manner and work closely with the scheduling teams to deliver service efficiently
3. Connect with manager, contact centre, sales teams, logistics, and scheduling to meet customer needs and expectations
4. Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
5. Complete administrative tasks and service reports promptly and accurately
6. Provide feedback to the Product Specialists, manufacturing of performance anomalies encountered
7. Address customer requests for service and communicate proactively before, during, and after service

For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) primarily in the Midlands (Leicester – Birmingham – Derby, Nottingham, Coventry), but with occasional travel further in the UK (a company car is provided to you).

Qualifications

We are looking for an individual with the following background:

1. A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
2. Hands-on experience is an advantage (internship/placement, university project or first position) preferably in a lab with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
3. Full proficiency in English
4. A valid driving license

On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer:

• Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
• Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
• Outstanding company culture
• Career development opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full-time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

Seniority level

• Entry level

Employment type

• Full-time

Job function

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Derbyshire, England, United Kingdom 1 month ago

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