Graduate Customer Support Engineer – Chromatography

TN United Kingdom; Nottingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a leading global company as a Customer Support Engineer, where you'll support clients with chromatography solutions. You will be responsible for installations, maintenance, and customer training, working remotely with travel to client sites. The role requires a Chemistry degree and strong communication skills, offering a dynamic work environment and competitive benefits.

Benefits

Permanent Contract

Competitive compensation

Company car

Yearly company bonus

Private healthcare

Pension scheme

Discounted stock purchase plan

Medical & life insurance

Qualifications

• Hands-on experience in a lab with chromatography solutions preferred.
• Full proficiency in English.
• Valid driving license required.

Responsibilities

• Support clients with installation, maintenance, and training on chromatography solutions.
• Respond to customer needs and maintain service reputation.
• Complete service reports and address customer requests.

Skills

Proactive

Outgoing

Customer-oriented

Communication

Interpersonal skills

Education

University degree in Chemistry

Tools

Chromatography solutions

Job description

Client:

Agilent

Location:

Nottingham, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

9c3ce2df780c

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at.

Every day, Agilent Customer Support Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation of new equipment, preventative maintenance, repairs, and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, upgrades, and preventive maintenance activities
• Contact customers in a timely manner and work closely with the scheduling teams to deliver service efficiently
• Connect with manager, contact centre, sales teams, logistics, and scheduling to meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative tasks and service reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing of performance anomalies encountered
• Address customer requests for service and communicate proactively before, during, and after service

For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) primarily in the Midlands (Leicester – Birmingham – Derby, Nottingham, Coventry), with occasional travel further in the UK (a company car is provided).

Qualifications

We are looking for an individual with the following background:

• A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
• Hands-on experience is an advantage (internship/placement, university project, or first position) preferably in a lab with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
• Full proficiency in English
• A valid driving license

On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communication and interpersonal skills to interact with many internal and external partners.

What we offer:

• Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
• Competitive compensation and benefits package (company car, yearly company bonus, private healthcare, pension scheme, discounted stock purchase plan, medical & life insurance…)
• Outstanding company culture

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full-time weekly schedule with the option to work remotely. Our pay ranges are determined by role, level, and location. Individual pay is influenced by work location, skills, experience, and education. During the hiring process, a recruiter can share the specific pay range for your preferred location. Pay and benefits information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected categories under applicable laws.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support

Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for external website content. All applications should be made via the 'Apply now' button.

Created on 17/05/2025 by TN United Kingdom