Graduate Customer Support Engineer – Chromatography

TN United Kingdom; Leicester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global leader in laboratory technologies seeks a Customer Support Engineer to assist clients with chromatography solutions. The role involves on-site installations, maintenance, and customer training, combining remote work with travel across the Midlands. Candidates should possess a relevant university degree and strong interpersonal skills. The position offers a permanent contract, competitive salary, and benefits including a company car and healthcare.

Benefits

Company car

Yearly bonus

Private healthcare

Pension scheme

Stock purchase plan

Insurance

Qualifications

• Hands-on experience in a lab with chromatography solutions preferred.
• Full proficiency in English required.
• Valid driving license needed.

Responsibilities

• Respond to customer needs with repairs, installations, and maintenance.
• Coordinate with teams to meet customer expectations.
• Complete service reports accurately and promptly.

Skills

Proactive

Outgoing

Customer-oriented

Communication

Interpersonal skills

Education

University degree in Chemistry

Tools

Chromatography solutions

Job description

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Client:

Agilent

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

00fd8b3ee7bd

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at.

Every day, Agilent Customer Support Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and support that keep laboratories running smoothly and efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation of new equipment, preventative maintenance, repairs, and customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, upgrades, and preventive maintenance activities
• Contact customers in a timely manner and work closely with the scheduling teams to deliver service efficiently
• Coordinate with manager, contact centre, sales, logistics, and scheduling to meet customer needs and expectations
• Maintain Agilent’s customer service reputation by adhering to all corporate policies and procedures
• Complete administrative tasks and service reports promptly and accurately
• Provide feedback to Product Specialists regarding performance anomalies encountered
• Address customer requests for service and communicate proactively before, during, and after service

For this role, you will work remotely combined with travel to customer sites (4-5 days per week, with occasional nights away), mainly in the Midlands (Leicester, Birmingham, Derby, Nottingham, Coventry), with occasional travel further in the UK (a company car is provided).

Qualifications

We are looking for an individual with the following background:

• A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
• Hands-on experience is an advantage (internship/placement, university project, or first position), preferably in a lab with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
• Full proficiency in English
• A valid driving license

On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working both autonomously and as part of a team, solving various problems. You have excellent communication and interpersonal skills to interact with internal and external partners.

What we offer:

• Permanent contract in an international organization, offering a dynamic environment, with exciting challenges and opportunities
• Competitive salary and benefits (company car, yearly bonus, private healthcare, pension scheme, stock purchase plan, insurance)
• Outstanding company culture

We will provide training and development opportunities to help you excel in your field.

Additional Details

This is a full-time role with remote work options. Pay ranges are role, level, and location-dependent. During hiring, a recruiter will share specific pay details. Agilent is an equal opportunity employer, considering all qualified applicants without discrimination.

Travel Required: 50%

Shift: Day

Duration: No End Date

Job Function: Services & Support