Graduate Customer Success / Customer Support 2026

Suade; Greater London; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Flexible holiday choices

Additional annual leave for tenure

Company Pension

Maternity and paternity leave

Flexible working hours

Company laptop

Work from home budget of £500

£500 Annual Training/ Development Subsidy

Perkbox

Job summary

A leading RegTech firm in London seeks ambitious graduates for the Graduate Customer Success role. This position is vital in delivering world-class customer service and solving client queries. No prior experience is necessary, but candidates should be curious and analytical, with strong English communication skills. The role includes flexible working hours, a generous holiday policy, and a budget for home setup and training. Join a team committed to transforming the regulatory reporting landscape.

Qualifications

• Ambitious graduate or recent graduate with an interest in fintech.
• Ability to communicate technical information to non-technical staff.
• Demonstrated ability to maintain a detail-oriented approach.

Responsibilities

• Be the first line of contact with clients, solving information queries.
• Redirect suspected bugs to product teams with comprehensive information.
• Maintain knowledge base of common problems and recommendations.

Skills

Curious

Analytical

Organised

Proactive

Excellent English communication skills

Detail oriented

Comfortable working in a fast-paced environment

Tools

Excel

SQL

Zendesk

Jira

Job description

Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. Our Graduate Customer Success role is key on continuing providing a world-class customer service.

We are looking for ambitious graduates (or recent graduates) with skills who are excited about working on projects which are transforming the regulatory reporting landscape. You don't need to have prior work experience.

This role is based in London and you will be expected to be in the office most days. Unfortunately we are unable to offer visa sponsorship for this role.

Salary £35k

What You Will Learn

• As part of the Customer Support Team, you will be an integral part of the client post-sale experience and be the first line of contact with our clients, solving their information queries and providing workarounds when necessary
• Redirect suspected bugs and provide our product teams with comprehensive information to facilitate a rapid resolution
• Maintain the knowledge base of common problems, Q&A and recommendations
  
  

Requirements

• Curious, analytical, and keen to learn about fintech and regulatory technology
• Organised, proactive, and comfortable working in a fast-paced environment
• Interested in solving real-world problems for clients
• Familiar with tools like Excel or SQL (bonus if you've worked with support or ticketing tools like Zendesk or Jira)
• Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. You'll need to be able to clearly communicate your ideas in both written and spoken form
• The ability to communicate technical information to non-technical staff in a way that is easy to understand
• Detail oriented and willing to dig into the nitty-gritty of an issue.
• You're the sort of person who's not afraid of a challenge and can keep pushing forward to drive an issue to completion
  
  

Benefits

• 25 days holiday + Bank Holidays
• Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!
• Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis
• Company Pension
• Maternity leave and extraordinary paternity leave
• Flexible working hours
• Company laptop
• Work from home budget/ homeset up: £500 for new starters
• £500 Annual Training/ Development Subsidy
• Perkbox