Customer Success Engineer

Stonor Recruitment; London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Health and dental insurance

Mental health support

Monthly team socials

MacBook and industry-leading tech stack

Job summary

A leading RegTech firm in London is seeking a Customer Success Engineer to enhance client engagement through technical solutions and relationship management. The role offers competitive pay up to £40K DOE, with opportunities for career growth in a collaborative environment focused on compliance innovation. Ideal candidates will have 2+ years in customer success or be ambitious graduates eager to learn.

Qualifications

• Strong relationship management and communication skills.
• Ability to analyze customer data and identify opportunities.
• Quick thinking, adaptable, and proactive.

Responsibilities

• Respond to customer queries and ensure satisfaction.
• Analyze customer data to uncover business opportunities.
• Implement automation tasks across the CMS and support platforms.

Skills

Customer-focused

Technically inclined

Data-driven

Problem-solver

Education

2+ years in Customer Success/Technical Support or a graduate eager to learn

Tools

CMS/support platforms

Job description

Overview

This exciting RegTech Startup is looking for a Customer Success Engineer to be responsible for ensuring clients get the most from their platform.

This is an exciting opportunity to combine technical problem-solving, customer relationship management, and data-driven insights. Whether you’re an experienced specialist or an ambitious graduate eager to learn, this role offers a chance to make a real impact.

This range is provided by Stonor Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Stonor Recruitment

Key Responsibilities

• Customer Support & Engagement: Respond to customer queries, ensure satisfaction, and proactively identify areas for improvement.
• Upselling & Growth: Analyze customer data to uncover business opportunities and drive product adoption.
• Automation & Technical Enhancements: Implement automation tasks across the CMS and support platforms to boost efficiency.
• Sales & Marketing Collaboration: Assist in streamlining funnels from prospecting to conversion.
• Industry & Product Expertise: Stay up to date with trends, best practices, and technical updates to support clients effectively.
• Cross-Functional Alignment: Work closely with Product, Sales, and Technology teams to refine the customer success strategy.

Who You Are

• Customer-focused: Strong relationship management and communication skills.
• Technically inclined: Experience with CMS/support platforms or a willingness to learn.
• Data-driven: Ability to analyze customer data and identify opportunities.
• Problem-solver: Quick thinking, adaptable, and proactive.
• 2+ years in Customer Success/Technical Support or a graduate eager to learn in a fast paced tech environment.

What’s In It for You?

• Competitive salary up to £40K DOE
• Work in a high-growth, award-winning RegTech firm at the forefront of compliance innovation.
• Career Growth: Whether you’re an experienced professional or an ambitious graduate, there’s room to develop your skills and expertise.
• Hands-On Experience: Gain exposure to automation, data-driven insights, and cutting-edge compliance solutions.
• Health & Well-being: Health & dental insurance, mental health support, and a strong company culture.
• Top-Notch Tools: MacBook, industry-leading tech stack, and a London-based hybrid working model (4 days a week in office)
• Culture & Perks: Monthly team socials, office snacks, and a collaborative, mission-driven environment.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Information Technology
• Industries: Software Development and Financial Services