Graduate Customer Intelligence Analyst

Blenheim Chalcot; Greater London; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Pension matching 3%

£1,000 benefits allowance

Wellhub membership

25 days annual leave

Life assurance 4x salary

Cycle to Work

Volunteer days

Lunch & Learn events

Travel to India/North America offices

Job summary

Fospha is looking for a Graduate - Entry Level in Customer Intelligence to join our London team. You’ll handle live customer accounts from go-live, becoming the trusted expert who translates data into actionable insights for marketing decisions.

You’ll learn to turn data into customer action, collaborate with Account Managers, and leverage Gen AI tools to improve efficiency. This role blends analytics, storytelling, and customer interaction in a fast-growing company.

Qualifications

• Curious, proactive individuals who are keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability, both internally and externally.
• Analytical mindset, comfortable interpreting data and creating insights.
• Organised and able to manage multiple priorities.
• Interest in emerging technologies and AI.

Responsibilities

• You’ll join our Customer Intelligence Team and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them.
• You’ll be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager.
• You’ll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing.
• You’ll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders.
• You’ll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates.
• In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency.
• Working in The Centre of Excellence, you’ll gain foundational experience while preparing for future opportunities across the organisation.

Skills

Analytical mindset

Excellent communication

Relationship-building

Excel proficiency

Organised

Curious & proactive

Tools

Gen AI tooling

Excel

Job description

Fospha is looking for a Graduate - Entry Level in Customer Intelligence to join our London team. You’ll handle live customer accounts from go-live, becoming the trusted expert who translates data into actionable insights for marketing decisions.

You’ll learn to turn data into customer action, collaborate with Account Managers, and leverage Gen AI tools to improve efficiency. This role blends analytics, storytelling, and customer interaction in a fast-growing company.