Graduate Customer Insight Analyst

JR United Kingdom; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Graduate Customer Insight Analyst to join their dynamic team in London. This role offers a unique opportunity to develop your data analysis skills while working closely with global organizations to enhance customer experiences. You'll engage in a hybrid working pattern, balancing time in the office and at home. The ideal candidate will be inquisitive, detail-oriented, and ready to turn insights into compelling stories. With a clear career path and opportunities for development, this position promises a rewarding start to your professional journey.

Qualifications

• Strong academic background with a recent graduation.
• Ability to turn data into compelling narratives.

Responsibilities

• Develop data analysis skills and manage multiple projects.
• Deliver high-quality reports and support account teams.

Skills

Data Analysis

Critical Thinking

Project Management

Client Account Management

Communication Skills

Workshop Presentation Skills

Excel Proficiency

Analytical Skills

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Looker

Tableau

Power BI

SPSS

Job description

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Graduate Customer Insight Analyst, London

Client:

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

1 year contract - with potential to become a permanent position

Hybrid working pattern - 3 days in London office and 2 days from home

Salary: £26,000-£27,000 per annum

MARKET INTELLIGENCE INTERNATIONAL (Market ii) is a leading international market research company specialising in helping organisations improve customer experience and retention, increase operational efficiency, and enhance service quality. With offices in London and Boston, we work with global organisations (mainly B2B) such as Ricoh, Boston Scientific, Hologic, & Hitachi to help them better understand their customers’ insights.

We gather customer feedback via various channels (Web, Phone, email, SMS, QR) in over 25 languages, transforming insights into reliable, actionable reports through online reporting, onsite workshops, presentations, and consulting.

This is initially a 1-year position, and we seek a motivated individual with a strong academic background to join our multicultural, dynamic, and fun team. We offer a clear career path with opportunities for development and promotion within our organization.

Key responsibilities:

• Develop data analysis skills and understanding of customer insights for our clients
• Enhance skills in critical thinking, data analysis, project management, and client account management
• Manage multiple projects within set timelines
• Build client relationship skills and improve proficiency with Excel and BI tools
• Deliver high-quality reports within deadlines
• Support Account and Project teams with analysis, report production, and coordination of deliverables

The ideal candidate:

• Has an inquisitive, proactive mindset
• Graduated within the last 2 years
• Possesses workshop presentation skills
• Can turn data, narrative, and insights into compelling stories
• Has strong communication skills and workload management abilities
• Is proficient in Excel & PowerPoint, with experience in reporting tools like Looker, Tableau, Power BI, SPSS
• Is interested in ongoing programs, not just project-based work
• Is numerate, analytical, detail-oriented, yet understands the strategic perspective
• Is thorough, methodical, logical, and process-driven
• Possesses commercial awareness and business acumen