GP Receptionist & Care Navigator

Leek Health Centre; Birmingham; Sur place; GBP 19 000 - 23 000; Plein temps

Résumé du poste

Leek Health Centre is seeking a Receptionist/Care Navigator to support patients and clinical staff. The role combines administrative duties with patient-facing support in a GP practice, requiring empathy, clarity, and strong communication.

Up to 37.5 hours weekly on a fixed-term contract of 3–6 months, with potential extension subject to review. Responsibilities include greeting patients, booking appointments, updating records, handling prescriptions where needed, and supporting the clinical

Qualifications

• Experience working in a GP reception or primary care setting.
• Proven ability to handle patient inquiries with professionalism.
• Proficient in basic administrative duties and data handling.

Responsabilités

• Greet patients and visitors in a courteous, professional manner.
• Answer phone lines, respond to inquiries, and direct calls appropriately.
• Manage appointments using the practice system and update records.
• Register new patients and maintain accurate demographic data.
• Handle emails, letters, test results, and private/non-NHS payments.
• Coordinate clinics, home visits, and referrals with clinical staff.
• Maintain confidentiality and comply with GDPR policies.
• Use EMIS to record patient information and ensure data accuracy.

Connaissances

Strong communication

Empathy

Time management

Team player

Basic IT skills

Formation

GCSE English and Maths

Outils

EMIS

AccuRx

Description du poste

Leek Health Centre is seeking a Receptionist/Care Navigator to support patients and clinical staff. The role combines administrative duties with patient-facing support in a GP practice, requiring empathy, clarity, and strong communication.

Up to 37.5 hours weekly on a fixed-term contract of 3–6 months, with potential extension subject to review. Responsibilities include greeting patients, booking appointments, updating records, handling prescriptions where needed, and supporting the clinical