GP Receptionist

Plas Meddyg Surgery; Greater London; On-site; GBP 7,000 - 12,000; Part time

Benefits offered by this job

None

Job summary

Plas Meddyg Surgery is seeking a motivated GP Receptionist to join a friendly practice. The role involves answering calls, booking appointments, registering patients, updating records, and supporting clinicians to ensure smooth day-to-day operation.

We welcome applicants with experience in GP reception, strong communication skills, and the ability to work as part of a multidisciplinary team. The position is part-time (11 hours per week) with potential extra shifts to cover emergencies and

Qualifications

• Previous experience working in a reception role within a GP practice is essential. Good knowledge of Emis and Docman operation systems.
• Excellent communication and interpersonal skills, with a friendly and professional telephone manner.
• Good organisational and administrative skills, with the ability to prioritise tasks and work accurately under pressure.

Responsibilities

• Answering phones and answering patient queries.
• Booking and managing appointments.
• Registering patients and updating records.
• Handling administrative tasks and liaising with GPs, nurses and other staff.

Skills

GP reception experience

Customer service

Telephone manner

Organisational skills

Teamwork

Tools

Emis

Docman

Job description

We are looking for a highly motivated, flexible and reliableGP Receptionist with excellent communication skills to join ourwell-established, friendly, innovative, practice. This is a great opportunity to join a dynamic, and forward-thinking team.We welcome applications from experienced medical receptionists.

Currently offering 11h per week 2 days a week Monday 8.00-13.30, Friday 8.00-13.30 with possible extra shifts to cover emergencies and sickness. Possible permanent position.

Main duties of the job

Answering phones, booking appointments, answering patient's queries, chaperoning, supporting doctors and nurses in smooth running of the practice.

About us

Our organisation is a GP practice providing a wide range of high-quality healthcare services to patients within the local community. The practice is supported by a multidisciplinary team, including GPs, nurses, healthcare professionals and administrative staff, who work together to deliver safe, effective and patient-centred care. The organisation is committed to treating patients with dignity, respect and confidentiality while ensuring services are accessible and responsive to their needs. Reception and administrative staff play an important role in supporting the smooth day-to-day running of the practice by assisting patients, managing appointments and working closely with clinical colleagues to provide an efficient and welcoming service.

Job responsibilities

The GP Receptionist is responsible for providing a friendly, professional and efficient front-of-house service to patients and visitors. The role involves answering telephone calls and enquiries, booking and managing appointments, registering patients, updating records and handling administrative tasks. The receptionist will liaise with GPs, nurses and other healthcare professionals to ensure patients are directed to the appropriate service. The role also requires maintaining patient confidentiality, following practice policies and procedures, handling sensitive or difficult situations appropriately, and supporting the smooth day-to-day running of the GP practice. Good communication, organisation, teamwork and customer service skills are essential.

Person Specification

Qualifications

• Previous experience working in a reception role within a GP practice is essential. Good knowledge of Emis and Docman operation systems. Excellent communication and interpersonal skills, with a friendly and professional telephone manner. Good organisational and administrative skills, with the ability to prioritise tasks and work accurately under pressure. Ability to maintain patient confidentiality and handle sensitive information appropriately. Good IT skills and experience using GP practice or clinical systems. Ability to work effectively as part of a team and deal calmly and professionally with patients, including in challenging situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.