GP Receptionist

Wellington Road Family Practice; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A patient-centred GP practice in Yate, South Gloucestershire, is looking for 2 GP Receptionists to join their welcoming team. This role involves professional interaction with patients, managing appointments, and supporting clinicians. Ideal candidates should be warm, organised, and have excellent communication skills. Experience in customer service, along with familiarity with EMIS systems, is preferred. A flexible work arrangement is available, with hours spread over Monday to Friday.

Qualifications

• Warm, approachable, and professional demeanor.
• Discreet and respectful of confidentiality.
• Familiarity with medical terminology.

Responsibilities

• Provide a professional front-of-house service to patients.
• Maintain and monitor the appointment system.
• Process telephone and online appointment requests.
• Support the clinical team with administrative tasks.

Skills

Excellent interpersonal and communication skills

Ability to work under pressure

Competence in IT and administration

Experience in customer service

Tools

EMIS clinical systems

Job description

Are you a friendly, organised, and reliable person who enjoys helping others?Were looking for 2 x GP Receptioniststo join our welcoming team at ourpatient-centred GP practice in Yate, South Gloucestershirewhere you'll find a growing and supportive environment where every team member makes a difference.

Working Hours

Up to 38 hours per week in total - to be split between the two successful candidates (we are flexible as to how this split is allocated).

Hours will be between the hours of Monday-Friday between 8.00am-6.30pm

We are happy to discuss job share options.

Main duties of the job

As one of the first points of contact for our patients, youll play a vital role in ensuring our practice runs smoothly and that everyone who contacts us receives an excellent standard of care and service.

Your day will be varied, interesting, and busy: from welcoming patients and managing appointments to supporting clinicians and handling administrative tasks efficiently.

About us

At our practice, youll be part of a genuinely supportive, close-knit team that values each others contributions. We pride ourselves on creating a friendly, positive workplace where staff wellbeing is a priority and patient care always comes first.

If youre looking for a role that combines teamwork, patient contact, and variety, wed love to hear from you.

Job responsibilities

• Provide a professional front-of-house service to visiting patients and visitors
• Maintain and monitor the appointment system, ensuring smooth patient flow
• Process telephone and online appointment requests
• Answer incoming calls, signposting patients to the right service or clinician
• Scan and upload patient documents and correspondence to medical records
• Accurately input and code data on EMIS clinical systems
• Process prescription requests in collaboration with the Prescriptions Administrator
• Support the clinical team with day-to-day administrative tasks
• Manage emails, post, and other correspondence efficiently
• Assist with opening and closing procedures and keep reception areas clean and organised
• Attend team meetings and contribute to continuous improvement of practice processes

Person Specification

Experience

• Warm, approachable, and professional with excellent interpersonal and communication skills
• Able to work well under pressure and manage multiple tasks
• Discreet and respectful of confidentiality
• Competent in IT and administration
• Experienced in customer service or front-facing roles
• Previous experience working in a GP surgery or NHS environment
• Familiarity with EMIS or other clinical systems
• Basic understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.