GP Reception Team Lead — Patient Access & Service

Primary Care Management Solutions Ltd; High Wycombe; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

Chiltern House Medical Centre in High Wycombe seeks an experienced GP Reception Team Leader to oversee front-of-house operations and patient-facing admin. You will lead the reception team, manage appointment systems, and ensure efficient patient access while upholding NHS standards and compassionate care.

You will work closely with clinicians and management, require strong people management skills, and be confident using EMIS Web to support safe, compliant service delivery in a busy NHS

Qualifications

• Experience in GP or primary care settings.
• Excellent people management skills and leadership abilities.
• Ability to handle confidential patient information with discretion.
• Familiarity with NHS policies and data protection requirements.

Responsabilités

• Oversee day-to-day GP reception and patient-facing administration.
• Manage appointment booking, patient access, and workflows.
• Supervise reception staff, coordinate rotas and cover.
• Ensure high standards of customer care and confidentiality.

Connaissances

People management

Leadership

Customer service

Outils

EMIS Web

Description du poste

Chiltern House Medical Centre in High Wycombe seeks an experienced GP Reception Team Leader to oversee front-of-house operations and patient-facing admin. You will lead the reception team, manage appointment systems, and ensure efficient patient access while upholding NHS standards and compassionate care.

You will work closely with clinicians and management, require strong people management skills, and be confident using EMIS Web to support safe, compliant service delivery in a busy NHS