GP Practice Operations Lead - Front Desk & Admin

Pcdc; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Linden Medical Group in Stapleford, Nottinghamshire, is seeking an experienced Practice Supervisor to join our management team. You will lead the reception, administration and secretarial teams and ensure high standards of service, professionalism and accountability.

Responsibilities include staff performance reviews, training coordination, rota administration and overseeing Enhanced Hours services, with the Practice Manager providing guidance and support to drive continuous improvement.

Qualifications

• Essential: Significant GP practice/primary care experience.
• Essential: Leadership or management experience in GP practice.
• Essential: Experience supervising non-clinical staff.
• Essential: Handling day-to-day staff performance, conduct or attendance issues.
• Essential: Experience addressing patient complaints and service concerns.
• Essential: Experience in training, supporting and developing staff.
• Essential: Experience of SystmOne.
• Essential: Understanding of GP operations and NHS primary care services.
• Essential: Understanding of Enhanced Hours and GP rota administration.

Responsibilities

• Lead day-to-day supervision of the practice's reception, administration and secretarial teams.
• Oversee staff performance, training, workflow management and operational processes.
• Act as first point of management escalation for routine patient complaints and non-clinical staff matters.
• Coordinate GP and clinician rotas and Enhanced Hours services.
• Support policy and procedure updates and operational projects with the Practice Manager.

Skills

Staff supervision

Leadership

Training and development

SystmOne

Patient complaints handling

NHS primary care knowledge

Rota administration

Enhanced Hours knowledge

Education

GCSE English & Maths

Job description

The Linden Medical Group in Stapleford, Nottinghamshire, is seeking an experienced Practice Supervisor to join our management team. You will lead the reception, administration and secretarial teams and ensure high standards of service, professionalism and accountability.

Responsibilities include staff performance reviews, training coordination, rota administration and overseeing Enhanced Hours services, with the Practice Manager providing guidance and support to drive continuous improvement.