Practice Supervisor

Pcdc; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Linden Medical Group in Stapleford, Nottinghamshire, is seeking an experienced Practice Supervisor to join our management team. You will lead the reception, administration and secretarial teams and ensure high standards of service, professionalism and accountability.

Responsibilities include staff performance reviews, training coordination, rota administration and overseeing Enhanced Hours services, with the Practice Manager providing guidance and support to drive continuous improvement.

Qualifications

• Essential: Significant GP practice/primary care experience.
• Essential: Leadership or management experience in GP practice.
• Essential: Experience supervising non-clinical staff.
• Essential: Handling day-to-day staff performance, conduct or attendance issues.
• Essential: Experience addressing patient complaints and service concerns.
• Essential: Experience in training, supporting and developing staff.
• Essential: Experience of SystmOne.
• Essential: Understanding of GP operations and NHS primary care services.
• Essential: Understanding of Enhanced Hours and GP rota administration.

Responsibilities

• Lead day-to-day supervision of the practice's reception, administration and secretarial teams.
• Oversee staff performance, training, workflow management and operational processes.
• Act as first point of management escalation for routine patient complaints and non-clinical staff matters.
• Coordinate GP and clinician rotas and Enhanced Hours services.
• Support policy and procedure updates and operational projects with the Practice Manager.

Skills

Staff supervision

Leadership

Training and development

SystmOne

Patient complaints handling

NHS primary care knowledge

Rota administration

Enhanced Hours knowledge

Education

GCSE English & Maths

Job description

The Linden Medical Group

About Us

The Linden Medical Group is a well-established, forward-thinking GP practice based in Stapleford, Nottinghamshire, providing high-quality primary care services to approximately 7000 patients.We are committed to delivering safe, effective and patient-centred care whilst continually developing and improving our services to meet the needs of our local community. Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, administrative and reception staff who work collaboratively to provide accessible and responsive healthcare.As a learning-focused organisation, we are committed to supporting staff development and creating an environment where individuals are encouraged to contribute ideas, take ownership of their work and continuously develop their skills and knowledge.We pride ourselves on delivering excellent patient care, maintaining high professional standards and fostering a culture of teamwork, accountability and continuous improvement.

Job Summary

Due to the relocation of our current postholder, we are currently seeking an experienced, organised and proactive Practice Supervisor to join our management team. This is a key operational role within the practice, providing day-to-day supervision of our reception, administration and secretarial teams whilst ensuring high standards of service, professionalism and accountability are maintained.

Main duties of the job

The Practice Supervisor will provide day-to-day leadership and management of the practice's reception, administration and secretarial teams, ensuring high standards of service, professionalism and accountability are maintained.The postholder will oversee staff performance, training, workflow management and operational processes, providing support, guidance and constructive challenge where required. They will act as the first point of management escalation for routine patient complaints and non-clinical staff matters and will play a key role in ensuring policies, procedures and agreed ways of working are applied consistently across the practice.Additional responsibilities include administration of GP and clinician rotas, coordination of Enhanced Hours services, development of the Patient Participation Group, organisation of annual PAT testing, administration of monthly PPA claims following training, and support with practice policies, procedures and operational projects.We are looking for an experienced primary care supervisor who is confident leading teams, maintaining standards, promoting accountability and addressing issues promptly, fairly and consistently.

Job Description/Responsibilities

The Practice Supervisor will be responsible for the day-to-day leadership and supervision of the practice's reception, administration and secretarial teams, ensuring services are delivered efficiently, consistently and to a high standard.Key responsibilities include staff supervision, performance monitoring, monthly 1:1 chats with staff in probation, training coordination, workflow management and ensuring compliance with practice policies, procedures and agreed ways of working. The postholder will act as the first point of management escalation for routine patient complaints and non-clinical staff matters, promoting accountability and supporting a culture of professionalism and continuous improvement.Additional duties include administration of GP and clinician rotas, coordination of Enhanced Hours services, management of the Patient Participation Group, organisation of annual PAT testing, administration of monthly PPA claims following training, policy and procedure updates and support with operational projects as delegated by the Practice Manager.The successful candidate will be expected to provide visible and consistent leadership, maintain standards, support staff development and ensure agreed actions are followed through effectively.

Person Specification

Essential

• Significant experience working within a GP practice or primary care environment.
• Previous leadership, supervisory or management experience within a GP practice.
• Experience of managing or supervising non-clinical staff.
• Experience of addressing day-to-day staff performance, conduct or attendance issues.
• Experience of handling patient complaints and service concerns.
• Experience of training, supporting and developing staff.
• Experience of SystmOne.
• Understanding of General Practice operations and NHS primary care services.
• Understanding of Enhanced Hours and GP rota administration.

Desirable

• Experience of rota management.
• Experience of Patient Participation Groups.
• Experience of policy and procedure development.
• Experience of supporting practice operational improvement projects.

Qualifications

Essential

• Good standard of general education, including English and Maths.
• Evidence of ongoing professional development.

Experience

Essential

• Significant experience working within a GP practice or primary care environment.
• Previous leadership, supervisory or management experience within a GP practice.
• Experience of managing or supervising non-clinical staff.
• Experience of addressing day-to-day staff performance, conduct or attendance issues.
• Experience of handling patient complaints and service concerns.
• Experience of training, supporting and developing staff.
• Experience of SystmOne.
• Understanding of General Practice operations and NHS primary care services.
• Understanding of Enhanced Hours and GP rota administration.

Desirable

• Experience of rota management.
• Experience of Patient Participation Groups.
• Experience of policy and procedure development.
• Experience of supporting practice operational improvement projects.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name The Linden Medical Group

Address Stapleford Care CentreChurch StreetStaplefordNG9 8DA